Our world depends on rocks, minerals, metals and other raw materials – the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.
Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth’s natural resources.
Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you’re supported by a growth culture built on safety, wellbeing, inclusion and collaboration.
This is your opportunity to make an impact and rise above the possible.
Job posting end date: 05/07/2026
Lead Repair Excellence. Drive Operational Performance. Deliver Customer Success.
At Metso, we are committed to enabling sustainable modern life through innovative technologies, services and solutions. We are looking for an experienced Repairs Delivery Team Lead to join our East Region team and play a critical role in ensuring repair jobs are delivered safely, efficiently and to the highest quality standards.
This is an exciting opportunity for a proven operations leader who thrives in a fast-paced environment, enjoys developing teams, and is passionate about continuous improvement and exceptional customer outcomes.
Why Join Metso?
At Metso, you will be part of an inclusive and collaborative team that values innovation, safety and customer success. We offer opportunities for career development, flexible working arrangements, health and wellbeing initiatives, and a culture where your ideas and contributions make a real impact.
About the Role
As the Repairs Delivery Team Lead, you will take ownership of the end-to-end delivery of repair jobs, ensuring every repair is completed safely, on time and right the first time.
Leading a team of repair coordinators, dispatch and support personnel, you will oversee workflow planning, resource allocation, scheduling and customer communication while driving operational excellence across repair activities. Your leadership will help optimise turnaround times, enhance service delivery and support Metso's commitment to quality and customer satisfaction..
Key Responsibilities
Lead the full lifecycle of repair jobs from intake through to completion and customer delivery
Manage workflow planning, job prioritisation and resource allocation to meet service commitments
Monitor and improve turnaround times, backlog performance and delivery accuracy
Lead, coach and develop a team of repair coordinators, dispatch staff and support personnel
Act as the primary escalation point for customer issues, ensuring timely and professional resolutions
Coordinate repair scheduling, logistics, dispatch and workshop activities across multiple stakeholders
Ensure repair records, documentation and reporting are accurate, compliant and up to date
Verify completed repairs meet technical, quality and customer requirements before release
Investigate repeat repairs, returns and service issues, implementing corrective actions where required
Analyse operational performance data and drive continuous improvement initiatives
Champion compliance with Metso's safety, quality and operational standards
What You'll Bring
Demonstrated experience in service delivery, repair operations, production, workshop or workflow management environments
Proven leadership experience managing and developing operational teams
Strong ability to balance competing priorities and manage high-volume workflows
Experience using operational data and performance metrics to drive decision-making and process improvement
Excellent stakeholder management and communication skills
A customer-focused mindset with a commitment to delivering exceptional service outcomes
Understanding of repair management, logistics, inventory management or service operations
Knowledge of quality systems, safety practices and operational compliance requirements
Success in this Role
You are a proactive and organised leader who enjoys solving problems, improving processes and supporting teams to achieve outstanding results. You bring a strong operational mindset, a passion for customer service and the ability to foster a culture of accountability, collaboration and continuous improvement.
Ready to Make an Impact?
Join Metso and help shape the future of our repair operations by delivering world-class service and driving operational excellence.
Apply now and take the next step in your career with Metso.
Metso is committed to pay equity and transparent reward practices globally. Compensation information is shared in line with local legislation and applicable recruitment practices.
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.
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