Axis Appliance Repair is looking for an administrator to join our small but dynamic team. This role has varied tasks where no two days are the same.
We are an appliance repair business based in Thomastown. This role requires someone who is proactive & not reactive, efficient, organised and a communication star! Reporting to the office co-ordinator, you will need to liaise effectively with our technicians, customers, tradespeople and property managers to ensure job flows are completed in a timely manner.
The right person for this role must be a self-starter with high standards, loves systems & structure, quick with decision making, thrives with multitasking, comfortable with competing demands whilst being calm & professional.
A willingness to grow and learn with the business is also very desirable. Only shortlisted candidates will be contacted
About the role:
- Manage incoming customer enquiries via phone and email
- Liaise with property managers, tenants, external customers and technicians
- Schedule and coordinate technician jobs
- Support daily operational activities and administrative processes
- Monitor job progress and assist with customer updates and communication
- Ensure accurate job information, notes and updates are recorded
- Customer invoicing (xero)
- Parts ordering and monitoring
- Assist the team with operational and customer service tasks as required
The desired candidate will have:
- Previous experience in administration, customer service, office coordination, operations support or a similar role
- Job scheduling experience advantageous but not essential
- Strong organisational skills with the ability to manage multiple priorities
- Confident communicator who enjoys dealing with customers, property managers, tenants and tradespeople
- Practical, proactive and solutions-focused mindset
- High attention to detail and strong administrative skills
- Experience within trade services, maintenance, property management or a related industry will be highly regarded
- Australian work rights required for this position
What we offer:
- Part-Time or Full-Time Position
- Supportive small team
- Immediate start available for the right candidate
The set hours are negotiable with a minimum of 10 hours per week. Advertised salary will be pro-rata. Role can suit school hours
Pay: $55,000.00 – $60,000.00 per year
Work Location: In person
