JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
JLL is seeking an experienced Property Services Manager to oversee daily operations at Melbourne Connect, a premium commercial property within our Lendlease portfolio. This is a hands-on leadership role responsible for ensuring optimal building performance, compliance, and exceptional client satisfaction through effective management of maintenance, cleaning, security, and vendor operations.
Reporting to the General Manager, you will work closely with building management, tenants, and JLL business units to deliver efficient, cost-effective property services.
An overview of the role:
- Ensure building and team compliance with all statutory requirements, Lendlease GMR performance standards, and good engineering practices
- Obtain certifications from contractors for essential services and prepare annual Fire Safety Statements
- Manage Environmental and Occupational Health and Safety requirements, including contractor inductions and risk management plans
- Conduct periodic building and plant inspections to determine repair priorities with safety as a key focus
- Supervise specialist contractors to ensure compliance with contract terms and Lendlease GMR standards
- Implement and maintain JLL's Planned Preventative Maintenance, TSR, Work Order Systems, and risk platforms (Edge, iComply, Prism)
- Manage tenant refurbishment processes, ensuring all approvals, certifications, and handover procedures are completed
- Champion sustainability initiatives including energy, water, and waste conservation programmes
- Prepare annual property operations and capital works budgets, with quarterly monitoring and updates
- Contribute to monthly operational reports and ensure remedial actions are implemented
- Lead and develop your team through JLL's Ops Aide Programme and site-specific risk auditing
- Serve as primary client contact for service delivery and tenant expectations
- Support ESG certifications through data provision, performance audits, and sustainability reporting
Sound like you? This is what we’re looking for:
- Minimum 5 years' experience as an Operations Manager in A Grade or Premium commercial assets
- Trade Certificate or tertiary qualifications (tertiary qualifications desirable)
- Demonstrated ability to prioritise work within tight operational and financial deadlines
- Strong customer service ethic with ability to manage tenant expectations
- Excellent communication skills across all organisational levels
- Proficiency in MS Word, Excel, and Outlook
- Flexible, adaptable approach to client processes and procedures
- Open to learning new web-based platforms for continuous service improvement
Benefits:
- Great employee discounts off fitness, wellbeing & other renowned bands
- 18 weeks paid maternity leave
- Private Health Insurance Discounts
- Active Social Club
- Employee assistant program
- Novated Lease for EV cars
- Paid time off for volunteer work
- Career Opportunities with Australia's #1 Commercial Real Estate firm
- Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ531269
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
