Are you passionate about helping customers achieve their goals through data-driven insights? SHL, People Science. People Answers.
As our newly appointed Customer Engagement Manager you’ll ensure clients experience the full value of our solutions through proactive engagement, strategic collaboration and measurable results. Join us and make a direct impact on how global organizations unlock the power of their people.
An excellent benefits package is offered in a culture where career development, collaboration and diversity and inclusivity are all intrinsic to who we are. There’s no better time to be part of something transformational.
Hybrid working is available.
What you’ll be doing:
Drive Annual Recurring Revenue (ARR) growth through customer retention, renewals, and account expansion.
Build trusted relationships with senior stakeholders, becoming a strategic advisor to key customers.
Partner with customers to maximize value realization, adoption, and business outcomes from SHL solutions.
Identify growth opportunities, leading commercial conversations around upsell, cross-sell, and expansion.
Collaborate with Sales, Consulting, Product, and Customer Success teams to deliver an exceptional customer experience.
Proactively manage customer health, risks, and renewal plans to ensure long-term partnership success.
Lead customer engagement strategies that improve satisfaction, advocacy, and lifetime value.
Maintain accurate account plans, renewal forecasts, and revenue visibility through CRM management.
What we’re looking for:
Essential:
Fluent English language (written and spoken)
Customer success or account management experience
Strong stakeholder and relationship management skills
Excellent communication and presentation abilities
Experience using CRM platforms (Salesforce preferred)
Desirable:
SaaS or HR tech industry experience
Analytical and data-driven mindset
Strategic problem solver and self-starter
Collaborative team player
Applicants must have the right to work in the country of application.
