- Shape the clients experience from day one - setting new services up for success!
- Rolling roster negotiated 4 weeks in advance - PT and Casual Opportunities!
- Grow your career with extensive training!
Key Support Worker - Service Establishment
Throughout Brisbane and Surrounds
Are you an experienced Personal Support Worker who loves building relationships, solving problems and helping people get their services off to a great start? Spinal Life Australia's Personal Support and Home Care Service is looking for dedicated Key Support Workers to join our Service Establishment Team (SET).
This is a unique and rewarding role where your expertise directly shapes the experience of new clients and the success of Personal Support teams from day one.
Position: Key Support Worker – Service Establishment Team
Type: Permanent Part Time or Casual Opportunities
Level: Level 4.2 SCHADS Award ($31.29 – PT rate)
Hours: Based on new client rosters and operational requirements
Roster: Roling Roster – Negotiated 4 weeks in advance
Location: Travel throughout Brisbane Suburbs and sometimes the Woollongabba Office
About the Role
As a SET Key Worker, you will be the first point of contact for new clients entering our Personal Care Services. You will:
- Meet with new clients to explain our services and begin their onboarding journey
- Develop and review personal care routines and create Individual Support Plans (ISPs) and Welcome Onboard documentation
- Onboard and train new Personal Support Workers using the client’s ISP
- Work closely with clients, Personal Support teams and Client Service Officers to establish and maintain smooth and safe routines
- Identify and resolve service or Workplace Health and Safety issues during the establishment period
- Provide observations and feedback to Nursing and Allied Health teams, as required
- Travel across Brisbane suburbs to support clients and Personal Support teams in varied locations, with occasional regional travel.
Salary and Benefits
- Competitive pay, level 4.2 – SCHADS award, including salary packaging, penalty rates, sleepover allowances, weekend loadings and public holiday rates
- Work/life balance supporting by a rolling roster negotiated 4 weeks in advance
- Extensive training and professional development in personal care, customer service and service coordination
- A meaningful role where you directly contribute to positive client outcomes
- Employee Wellbeing platform available to you and your family
- Be part of a respected, purpose led, Not for Profit organisation with over 60 years of impact
What makes a great SET Key Worker?
We are looking for someone who brings both professional skill and genuine heart to their work. You will ideally have:
- Exceptional communication and interpersonal skills
- A strong customer service focus, and a positive, can-do attitude
- Solid writing and administration skill – experience writing support plans is advantageous, although training is provided
- The ability to adapt your training style and communication to suit different clients and PSW team members
- Confident problem-solving skills and the ability to stay calm under pressure
- Flexibility to travel across Brisbane and occasional regionally
- Open availability to work varied shifts, with a rolling roster negotiated 4 weeks in advance
- A professional and reliable approach to representing Spinal Life Australia
How to Apply
If this role sounds like you, click Apply Now and submit your application outlining your suitability and why you'd like to join us.
For a confidential conversation, please contact the Spinal Life Australia team at 07 3435 3292.
About Spinal Life Australia
For over 60 years, Spinal Life Australia has been empowering people with disabilities to live life their way. As a leading disability advocacy and support organisation, we are committed to creating a fairer, more inclusive Australia – and our people are at the heart of everything we do.
