Learn proper techniques for loading and unloading goods, using correct lifting and handling practices.
Promote and market the business of the social enterprise with customers and community members.
Receive training in the safe and sanitary storage and transportation of food and other products.
Become familiar with the menu, including food preparation, ingredients, and garniture.
Greet customers promptly and provide friendly, courteous service, offering assistance as needed.
Relay food-related information to customers and respond to inquiries in a timely manner.
Build strong customer relationships through clear and consistent communication, adding value to each delivery.
Actively seek customer feedback to improve service, addressing concerns promptly and professionally.
Collaborate with management to share customer feedback, identifying opportunities for the growth and
promotion of the social purpose enterprise.
Maintain a clean, organized vehicle, ensuring it is free from trash, food debris, spills, insects, or contaminants
that may affect food or equipment.
Perform pre-trip and post-trip vehicle inspections, using checklists and personal observation to ensure safety
and cleanliness.
Adhere to all local, provincial, and federal food safety and traffic regulations.
Under management supervision, plan and optimize delivery schedules and routes using GPS, maps, and other
resources.
Track trip details such as mileage, fuel costs, and any issues encountered during delivery.
Verify food orders for quality and accuracy using the provided checklist.
Assist with kitchen cleaning duties and food preparation when not making deliveries.
Follow the scheduled cleaning and sanitation plan for the delivery vehicle on a daily, weekly, and monthly basis.
What You Bring to the Team:
A valid Class ‘G’ Driver’s License with a clean driving record (Driver’s Abstract required).
At least 1 year of experience in driving, delivery, or event setup.
A minimum of 1 year of customer service experience.
Strong communication and interpersonal skills, with the ability to engage effectively with diverse individuals.
Consistently maintains a polite, respectful, and professional demeanor in all interactions, ensuring positive and
constructive communication with customers and colleagues.
Lived experience in accessing community services and meal programs is considered a valuable asset.
Experience working within diverse, low-income community settings is an asset
What Sets You Apart:
Ability to work independently for long periods of time.
Ability to carry/lift 40 pounds/18 kilograms, and push/pull 200 pounds/90 kilograms.
Ability to work in multiple environments, including kitchen environment, outside and off site.
Good knowledge of the Greater Toronto Area and downtown driving routes.
A willingness and ability to work in a professional and appropriate manner with the public and/or catering
customers.
Demonstrated self-starter who can follow direction as well as work independently when required.
Ability to work flexible shifts on short notice.
Strong organizational skills; punctual and dependable.
Friendly and approachable with the ability to represent the Social Purpose Enterprise with customers.
Ability to work within a diverse team and in a training kitchen environment.
Familiarity with issues impacting the lives of individuals who are homeless and living in poverty.
Working Conditions:
Physical demands – Standing, walking, reaching, bending, twisting, ability to carry/lift 40 pounds/18 kilograms,
and push/pull 200 pounds/90 kilograms.
Repetitive Action – Driving to and from customer event locations and kitchen in a timely manner; assist with
venue set-up; keeping delivery vehicle neat and clean; keeping records.
