* Join a growing business and build a long-term career in the coffee industry.
Coffee Machine Warehouse Australia is looking for a confident, organised and motivated Customer Service & Administration team member to join our growing business based in Clayton VIC.
This role is ideal for someone who is excellent with customers, enjoys learning, is highly organised and wants to develop into a sales professional over time.
You will initially be responsible for customer service and a wide range of office administration tasks, while gradually building your knowledge of commercial and domestic coffee machines, grinders and accessories.
With full product training provided, this role offers a clear pathway into a Sales position for the right person.
* About the Role
This is a full-time permanent position. You must be available Monday to Friday 8am-5pm to apply. Our ideal candidate would also be available for occassional Saturdays from 10am-5pm.
You will be an important part of the day-to-day operation of our business, helping customers and supporting the wider team across a variety of administrative and customer service responsibilities.
** No two days will necessarily be the same.
Your role may include answering customer enquiries, processing orders, booking freight, ordering parts, processing invoices and payments, managing customer information and ensuring tasks are followed through accurately from start to finish.
As you develop your product knowledge and confidence, you will gradually become more involved in product enquiries and sales conversations.
This position is designed for someone who wants to grow.
For the right person, the opportunity to progress into a Sales position after approximately 6 months will include a pay rise and access to commission.
* Key Responsibilities
- Answering incoming phone calls and directing calls appropriately
- Taking accurate messages and ensuring follow-up occurs
- Providing friendly and professional customer service over the phone and in person
- Processing customer orders
- Booking and coordinating freight
- Ordering parts and other products as required
- Processing invoices and payments
- Maintaining accurate customer and order information
- Following internal processes from start to finish
- Managing multiple tasks and priorities throughout the day
- Supporting the wider team with general office administration
- Developing detailed knowledge of our products, brands and systems
- Progressively assisting customers with product enquiries and sales
* About You
We are looking for someone who has excellent english, is confident, reliable and highly organised.
You will be comfortable speaking with customers on the phone and face-to-face in a range of scenarios and have the ability to build trust quickly.
You will also be someone who can learn, retain and apply information accurately.
* The ideal person will:
- Have experience using Xero
- Have excellent communication and customer service skills
- Be confident speaking with customers over the phone
- Be professional and friendly when dealing with customers in person
- Have a strong ability to learn and retain product knowledge
- Be highly organised and able to multitask
- Be able to follow processes accurately and consistently
- Have excellent attention to detail
- Be reliable and take ownership of their responsibilities
- Be comfortable working across multiple tasks at once
- Be confident learning new computer systems and processes
- Have a positive attitude and willingness to learn
- Be ambitious and interested in progressing into sales
If this sounds like you & you are available to start work 24/08/2026 , please email your CV directly to [email protected]
Pay: From $70,000.00 per year
Benefits:
- Professional development assistance
Experience:
- Customer service: 2 years (Required)
Work Authorisation:
Work Location: In person
