About the Role
We’re looking for a Service Coordinator to join our team.
If you have experience working in a scheduling or service coordination position, we’d love to hear from you.
We're looking for someone who understands the impact that great customer service and strong service coordination can make.
In this role you’ll coordinate the daily schedules of 10 to 15 field technicians across Perth, helping ensure jobs are well prepared, clients are informed, and our team have the info they need before arriving on site.
Based in Kewdale, you’ll work closely with both our office team and field staff to help deliver services to commercial clients across a wide range of industries. Strong communication, attention to detail, and the ability to stay organised are important in this role.
We’re looking for someone who can hit the ground running, takes pride in their work, communicates professionally, and can contribute positively to a growing business.
Work Schedule
Monday to Friday, 7am to 3pm, no weekends.
About the Business
ECO is a Western Australian business specialising in electrical testing and tagging, thermal imaging, and fire equipment servicing. As a business we're focused on safety, accountability, and continuous improvement, with a strong emphasis on doing things properly and supporting our team.
We’re a growing business, having expanded by 148% over the past 24 months, offering a dynamic workplace and genuine opportunities for professional growth over the long term.
Key Responsibilities
- Plan and manage daily schedules for our technicians to keep operations running efficiently
- Match jobs with the right technicians based on skills, location, and client requirements
- Act as the main point of contact for scheduling enquiries from both clients and technicians
- Confirm bookings, coordinate site access, order parts, and provide timely updates
- Support technicians with scheduling queries and job preparation
- Prepare clear and accurate job cards with all relevant site and safety information
- Maintain accurate records and ensure compliance with internal procedures and legislation
- Identify opportunities to improve scheduling processes and overall efficiency
- Contribute to maintaining high standards of safety, quality, and compliance
- Provide general administrative support across the business as required
Requirements
- Strong organisational and time management skills with the ability to manage multiple priorities
- Excellent written and verbal communication skills, with a professional phone manner
- Proficiency in Microsoft Office Suite, experience with ServiceM8, SimPro or similar software is a bonus
- Demonstrated experience in scheduling, coordination, or administration, field service environments such as plumbing, HVAC or electrical fields is desirable
- High attention to detail and ability to work independently with minimal supervision
- Current Australian driver’s licence
- Ability to work independently and manage time effectively
- Sound knowledge of the Perth metropolitan area
- Looking for long term employment
Why Join Us
- Supportive work environment during an exciting growth phase
- Opportunity to make an impact and improve how we schedule and deliver work
- Direct access to management, your ideas actually get heard
If you are a motivated, organised, and reliable individual with a passion for customer service, we would love to hear from you.
P.S. We place great value on authentic, well-considered applications over AI-generated responses.
Pay: $75,000.00 – $87,000.00 per year
Application Question(s):
- Do you have experience scheduling field service staff?
Licence/Certification:
- Full Driver Licence (Required)
Work Authorisation:
Work Location: In person
