OnCall Response Partner
Looking for a role where responsiveness, support and purpose truly connect?
Join Sunnyfield as an OnCall Response Partner and play a critical role in maintaining safe, reliable services outside standard business hours. You’ll be the calm, trusted point of contact during afterhours operations, supporting staff, safeguarding the people we support, and ensuring continuity across our disability services.
If you thrive in fastpaced environments, enjoy problem-solving under pressure, and want to make a meaningful impact when it matters most, this role is for you.
Why you’ll love this role
A critical after‑hours role with genuine responsibility and impact
Work 40 hours per fortnight, typically across early mornings, afternoons/evenings, including weekdays and weekends
Hybrid working arrangement within NSW
Salary packaging to increase your take‑home pay
Purpose‑driven, values‑led organisation with strong operational and leadership support
Be the partner who makes a real difference by:
Acting as the first point of contact for afterhours emergencies and critical incidents
Triaging calls and coordinating timely, appropriate responses to incidents, sick leave and urgent roster gaps
Managing unplanned leave and shift cancellations to maintain safe service delivery
Coordinating urgent staffing solutions in line with SCHADS Award and internal approvals
Escalating and documenting reportable incidents in line with NDIA and organisational requirements
Providing clear handover to managers following each oncall period
Supporting staff and services during highpressure situations with professionalism and care
Contributing to continuous improvement of afterhours response processes and systems
Why we want you:
You’re calm, organised and confident making decisions under pressure
You enjoy being a trusted point of contact and supporting others in complex situations
You bring experience in disability, health or community services operations
You’re comfortable working with rostering or scheduling systems
You can quickly process information, assess risk and prioritise effectively
Knowledge of the NDIS environment and industrial awards (SCHADS) is highly regarded, but not essential
Why choose Sunnyfield?
With 74 years of experience, Sunnyfield empowers people with disability to Live, Learn, Work and Belong. Our people are at the heart of what we do, and this role is vital in ensuring safe, responsive and personled services — even after hours.
At Sunnyfield, you don’t just work here — you belong here.
If you enjoy responsibility, problemsolving and making a real difference behind the scenes, we’d love to hear from you.
Apply via the Seek link or
https://www.sunnyfield.org.au/working-at-sunnyfield/
Must haves:
Experience in disability, health or community services operations
Availability to work oncall, including evenings, weekends and public holidays
Ability to make sound decisions in timecritical situations
NDIS Worker Screening, Working with Children and National Criminal Check
Relevant qualifications in community services, disability, HR or similar
