NDIS Support Coordinator (Level 2 or Level 3)
Location: West-Melbourne Victoria
Employment Type: Full-time (37.5 hours per week)
Company: BRIGHTER CARE AND SUPPORT PTY LTD (692 878 354)
Salary: $90,000
About Us
Brighter Care and Support are a registered NDIS provider committed to delivering high-quality, person-centred services that empower people with disability to achieve their goals and maximise their independence. We pride ourselves on providing professional, ethical, and responsive support to participants, their families, and the wider community.
We are seeking an experienced and motivated NDIS Support Coordinator (Level 2 or Level 3) to join our growing team.
About the Role
As an NDIS Support Coordinator, you will work directly with NDIS participants to implement their plans, coordinate supports, navigate service systems, and build their capacity to independently manage services over time.
This role requires a highly organised professional with experience in assessment, case management, complex service coordination, risk assessment, advocacy, and collaborative practice across health, disability, community, housing, education, employment, and government sectors.
Key Responsibilities
- Conduct comprehensive participant assessments to identify individual strengths, goals, risks, and support requirements.
- Review NDIS plans and develop practical support coordination strategies tailored to participant needs.
- Manage an allocated caseload of participants requiring ongoing coordination of supports.
- Coordinate disability, health, mental health, housing, education, employment, and community services to ensure integrated service delivery.
- Undertake risk assessments relating to participant wellbeing, service access, housing stability, health, safeguarding, and support needs.
- Identify barriers affecting implementation of participants’ NDIS plans and develop practical strategies to minimise risks and improve outcomes.
- Monitor participant progress and review support arrangements as circumstances change.
- Advocate on behalf of participants to facilitate equitable access to services and supports.
- Assist participants during NDIS plan reviews by coordinating reports and supporting evidence.
- Build and maintain professional working relationships with families, carers, guardians, allied health professionals, hospitals, medical practitioners, local councils, government departments, and community organisations.
- Participate in multidisciplinary meetings and case discussions to achieve coordinated outcomes.
- Maintain accurate case notes, assessments, progress reports, and participant records in accordance with organisational policies and NDIS Practice Standards.
- Ensure compliance with the NDIS Act, Practice Standards, Code of Conduct, Quality and Safeguards requirements, and relevant legislation.
About You
You will possess:
- 1 year of relevant post qualification work experience
- Demonstrated experience in case management, support coordination, care coordination, social work, community services, or disability services.
- Strong assessment, analytical, problem-solving, and decision-making skills.
- Experience coordinating complex services across multiple agencies and professional disciplines.
- Excellent communication, negotiation, and stakeholder engagement skills.
- Sound understanding of person-centred, strengths-based, and recovery-oriented practice.
- Ability to work independently while managing competing priorities and maintaining high professional standards.
- High-level written communication and report writing skills.
Essential Qualifications
Applicants must hold one of the following:
- Bachelor or Master’s degree in Social Work
- Human Services
- Community Services
- Psychology
- Occupational Therapy
- Nursing
- Behavioural Science
- Disability Studies
- or another closely related discipline
Essential Requirements
- Current National Police Check
- NDIS Worker Screening Check
- Working with Children Check (where applicable)
- Current Australian Driver Licence
- Full Australian working rights
Desirable
Experience supporting participants with:
- Psychosocial disability
- Intellectual disability
- Autism Spectrum Disorder
- Acquired Brain Injury
- Complex behavioural or support needs
Knowledge of:
- Mental health services
- Child protection
- Family services
- Justice system
- Housing and homelessness services
- Community support systems
What We Offer
- Competitive salary based on experience
- Flexible working arrangements
- Ongoing professional development and supervision
- Supportive and collaborative multidisciplinary team
- Career progression opportunities within a growing organisation
- Meaningful work that positively impacts the lives of people with disability
How to Apply
Please submit:
- A current resume; and
- A cover letter addressing your suitability for the position.
Applications will be assessed as they are received, and only shortlisted applicants will be contacted.
Pay: From $90,000.00 per year
Work Location: In person
