Assistant Operations Officer - Insolvency Team
Grade: Clerk Grade 5/6
Salary: $102,936 - $113,579 + Superannuation
Location: Parramatta, Maitland, Gosford, Lithgow or Wollongong
Employment Type: Ongoing
Applications Close: Monday 17th of August 2026 [at 9:59am]
About Revenue NSW
Revenue NSW is the state’s principal revenue management agency and part of the NSW Department of Customer Service. We’re proud of our diverse, regional workforce and welcome flexible working arrangements. This role may be based in Parramatta, Lithgow, Maitland, Gosford or Wollongong.
About the team
The Insolvency team is a part of Key Customers within Business Taxes and is responsible for dealing with insolvent companies and bankrupt individuals who cannot pay their debts when they are due and payable. The team handles all tax bases and manage different types of insolvency appointments.
Your day-to-day
As an Assistant Operations Officer, you will be responsible for delivering debt collection activities that align with legislation, business rules, policies and procedures. Your primary duties will include but not limited to the following:
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Actioning correspondence, creditors reports and completion of cases
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Issuance of Proof of Debts, First Charge letters and attending to settlement requests
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Liaising with insolvency practitioners and managing complex enquiries
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Approving informal information requests
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Attending to recovery actions and collection of dividends
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Preparing and finalising write off submissions
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Attending and voting at creditors meetings
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Identifying potential risks including phoenix style transactions and referrals
To be successful in this role you will demonstrate:
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Ability to manage high volumes ensuring compliance with legislation, policies and procedures.
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Good extensive knowledge of Tax Debt processes, policies and procedures.
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Prior exposure to various product areas including payroll tax, land tax and duties.
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Understanding and applying legislation including insolvency processes and functions of the Corporations Act 2001.
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Ability to manage competing priorities and tasks assigned by the Team Leader.
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Resolving cases effectively within agreed timeframes and independently manage case load.
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Ability to respond to complex enquiries from internal and external stakeholders according to service standards.
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Strong negotiation, verbal and written communication skills to liaise with insolvency practitioners and their representatives.
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Experience in delivering training and mentoring to operation support officers.
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Proven results in identifying process enhancements and continuous improvements.
Why work with us?
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Working at Revenue NSW means you’ll enjoy:
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Flexible office location options across NSW
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Hybrid working, compressed hours and generous leave provisions
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Accrued Days Off (days in lieu) in addition to annual leave
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Access to industry‑approved self‑learning and development tools
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Career mobility and opportunities to work across different programs
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Meaningful work that supports the people of NSW
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Corporate wellbeing programs, including access to Fitness Passport
How to apply
Please submit a cover letter (no more than 2 pages) and a CV (no more than 5 pages) addressing how your skills and experience are relevant to the role.
Salary Grade 5/6, with the base salary for this role starting at $102936 base plus superannuation
For enquiries relating to recruitment please contact Amber Ellis via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Monday 17th of August 2026 [at 9:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or
[email protected].
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
