Classification: Administrative Services Officer Class 6
Salary: $102,657 - $116,592 plus superannuation
Position No: 72303
Directorate: ACT Long Service Leave Authority
Advertised (Gazettal date): 27 August 2026
Contact Officer: Gabrielle Austin on [email protected] or (02) 6247 3900
Details: The Long Service Leave Authority (ACT Leave) is a Statutory Authority of the ACT Government responsible for the administration of portable long service leave benefit schemes for covered industries within the ACT.
Our vision is to make portable long service leave universally understood and recognised as an important and accepted part of the employment landscape. Our activities are determined by the Long Service Leave (Portable Schemes) Act 2009, and we are governed by a Board of Directors appointed under the legislation. ACT Leave is headed by the Chief Executive Officer and Registrar, supported by an Executive Team comprising the Deputy Registrar, Chief Operations Officer, and Chief Finance Officer.
As the Client Services Manager, you will be responsible for supporting team success. Under the direction of the Operations Manager, you will contribute to the work of the team and ensure every client receives the best possible customer service. This combined with your expertise in understanding and applying legislation will ensure excellent results.
ACT Leave provides staff with flexible working arrangements and access to a range of roles and professional development and training opportunities tailored to their career goals and ambitions. Our values: Responsive, Reliable, Approachable, Transparent, and Informative, are at the core of our organisation. We display these values in everything we do, to deliver quality customer service outcomes, exhibit teamwork, be proactive and willing to continuously improve, be outcome focused, accountable for our actions and promote and maintain public confidence in our work.
More information about ACT Leave can be found on our website www.actleave.act.gov.au.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community. We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/Other requirements:
- Background and Security clearance checks will be conducted including National Police Records Check and a pre-employment medical is required for all new employees.
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Applicants should have a reasonable level of fitness, be willing to climb ladders and able to walk across uneven ground.
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Minimum C class driver’s licence is essential, Class Medium Rigid (MR) or above is highly desired.
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Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required. For further information on Working with Vulnerable People registration refer to - Apply for or renew a WWVP registration - Access Canberra (act.gov.au)
Notes: This is a temporary position available from October 2026 until 30 June 2027 with possibility of extension and/or permanency. A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.
How to Apply: Applicants must submit a current curriculum vitae including details of two referees. Applicant must also submit a response no longer than two pages responding to “Our ideal candidate” in the Position Description.
Applications should be submitted .
Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.
Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.
The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.
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This is a temporary position available from October 2026 until 30 June 2027 with possibility of extension and/or permanency.
