Worldsmart is a leading provider of integrated retail technology – helping retailers across Australasia grow through connected systems, smarter insights and over 30 years of industry expertise. With more than 2,600 stores powered by our platform, we give retailers across grocery, convenience, liquor, hardware and more the technology to run more efficiently, engage their customers and compete with confidence.
We’re looking for a hands-on ICT Customer Support Officer to join our team and help deliver smooth, high-quality installations, implementations, training and support across our Point-of-Sale, eCommerce and Loyalty products for Grocery clients. This role is ideal for someone who enjoys solving problems, working directly with clients, and getting stuck into both the technical and customer-facing sides of the job.
What you’ll be doing
- Manage system installations from start to finish, including physical setup, software configuration and client handover.
- Deliver onsite and remote training on POS and back office applications so users feel confident using the systems.
- Assist with implementation, administration and issue resolution.
- Work with clients, third-party vendors and internal teams to diagnose and resolve hardware, software and networking issues.
- Assist with routine user queries and guide clients through diagnostics over the phone and via remote connection tools.
- Help identify opportunities, support product presentations and assist with marketing initiatives.
Desirable
- Post-secondary studies in Information Technology
- At least one year of full-time work experience in this role (or part-time equivalent)
- Experience with POS and back office systems in retail, ideally Grocery
- Exposure to EFT installation and fault diagnosis
- Knowledge of LAN/WAN networks, ADSL routers and fault diagnosis
- You’ve got solid PC knowledge, including Windows and server configuration, plus Microsoft network configuration experience.
Pay: $65,000.00 – $80,000.00 per year
Work Location: In person
