If you take pride in keeping customers informed, confident, and looked after, a Service Advisor role at Penfold Motor Group's Burwood dealership, home to Suzuki, Isuzu and Hyundai, could be exactly the right next step for your career.
About the role
This is a role where your communication skills directly shape the experience customers have every time they bring their Suzuki, Isuzu or Hyundai vehicle in for service or repair.
Your day-to-day will include:
- Greeting customers and managing vehicle bookings across the Suzuki, Isuzu and Hyundai franchises, so you become a familiar and trusted face in the service department
- Liaising between customers and the workshop team, giving you visibility across the full service process and the chance to build genuine knowledge across three respected brands
- Preparing and presenting repair estimates and invoices accurately, building your confidence in the commercial side of automotive service
- Following up with customers throughout the repair process, so no one is left wondering about the status of their vehicle
- Identifying additional service needs and presenting them clearly, contributing to workshop performance and your own earning potential
- Handling customer concerns with care and professionalism, developing skills that are valued across the automotive industry
About You
You are someone who genuinely enjoys helping people and can stay calm and organised when multiple priorities are in play across a busy multi-brand service environment.
More about you:
- Previous experience in a service advisor or customer-facing automotive role is what sets you apart here, and familiarity with Hyundai, Isuzu or Suzuki products is a real advantage
- Clear, confident communication comes naturally to you, whether face to face, on the phone, or in writing
- Comfortable working with dealer management systems, with the ability to learn Penfold's internal platforms quickly
- A current driver's licence is essential for this role
- You bring a team-oriented approach, understanding that a well-run service department is a collective effort
The benefits
Penfold Motor Group offers a stable, supportive environment where your contribution is recognised and your development is taken seriously across the Suzuki, Isuzu and Hyundai brands.
Benefits include:
- Earn an industry-competitive salary with a rewarding bonus structure that recognises and rewards your performance
- Enjoy exclusive employee benefits, including discounts on vehicles, parts, servicing, retail, gym memberships, BUPA Health Insurance, and the Samsung Partnership Program
- Accelerate your career with ongoing MG manufacturer training and internal development to build your product knowledge and skills
- Access family-friendly benefits including paid parental leave, Employee Assistance Program (EAP) support, and the security of working for a growing dealer group with multiple Victorian locations
- Join a collaborative supportive team where experienced colleagues are invested in sharing knowledge and helping you succeed
- Secure a permanent, full-time role with a respected automotive group offering genuine career progression and long-term stability
If you think this role is right for you, apply today and don't miss out on a great opportunity!
Penfold Motor Group is a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 330 dedicated employees across multiple locations in Victoria, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.
We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.
