Right at Home Perth West Coast
Subiaco, WA
About the Role
This is a key operational role responsible for workforce scheduling, recruitment coordination and service continuity.
You will work closely with clients, families, care staff, nurses and referral partners to ensure the right staff are allocated to the right clients at the right time.
No two days are the same. Success in this role requires someone who can think ahead, solve problems quickly, remain calm under pressure and confidently manage competing priorities.
This role is ideal for someone who enjoys coordinating people, solving workforce challenges and contributing to a growing organisation.
Key Responsibilities Workforce Scheduling & Coordination
- Manage and maintain accurate staff rosters across community care services
- Allocate services based on client needs, staff availability, skill mix and geographic location
- Respond to roster changes, staff absences and urgent service requests
- Monitor workforce capacity and identify future staffing requirements
- Support continuity of care through effective staff-client matching
- Review travel efficiencies and workforce utilisation opportunities
- Participation in a shared team on-call roster (approximately every 6–7 weeks, reducing as the team grows)
Recruitment & Workforce Planning
- Screen new applicants and conduct initial candidate phone interviews
- Coordinate interviews, reference checks and onboarding activities
- Maintain recruitment records and candidate pipelines
- Identify workforce gaps and support future recruitment planning
- Assist with onboarding new care staff and workforce mobilisation
Client & Operational Support
- Manage incoming enquiries from clients, families and staff
- Liaise with care staff, Clinical Care Partners and referral sources
- Maintain accurate records within VisualCare and other systems
- Support compliance with SCHADS Award requirements and organisational policies
- Participate in a shared on-call roster
About You
You are organised, proactive and solutions-focused.
You enjoy working in a fast-paced environment and can confidently balance multiple priorities while maintaining attention to detail.
To be successful in this role you will have:
- Experience in scheduling, rostering, workforce coordination, recruitment coordination or service coordination
- Strong organisational and time-management skills
- Excellent communication and customer service skills
- Strong logical thinking and problem-solving ability
- The ability to remain calm and make decisions under pressure
- Confidence using multiple software systems and Microsoft Office
- A proactive and adaptable approach to work
- The ability to work independently and as part of a collaborative team
Highly Regarded
- Experience in home care, aged care, disability services, healthcare or community services
- Experience using VisualCare or similar rostering systems
- Understanding of the SCHADS Award
- Recruitment, workforce planning or onboarding experience
- Knowledge of the Perth metropolitan area and travel times
Essential Requirements
- Current National Police Clearance
- Current First Aid and CPR Certificate
- Current Driver's Licence and reliable vehicle
- NDIS Worker Screening Check (or willingness to obtain)
What We Offer
- Supportive and collaborative team environment
- Ongoing professional development and training
- Employee recognition and rewards program
- Opportunity to grow with a developing organisation
- Meaningful work supporting vulnerable people in our community
- Stable full-time position with long-term career opportunities
Apply Now
If you enjoy coordinating people, solving problems, building teams and making a genuine difference in your community, we'd love to hear from you.
Pay: $78,000.00 – $90,000.00 per year
Benefits:
Work Location: In person
