The Customer Communications Programme Lead is accountable for the end-to-end planning, coordination and delivery of large-scale, multi-initiative customer communication programmes across Australia Retail. The role owns programme governance, sequencing, prioritisation, dependency management and delivery outcomes, ensuring communication activity is delivered on time, within agreed parameters and aligned to the standards established by the Customer Communications Centre of Excellence.
The role leads the practical planning, sequencing and execution of complex communications activity across transformation, migration, remediation and regulatory change initiatives, ensuring customer communications are clear, timely, empathetic, compliant and operationally ready.
Working closely with the Leading the Customer Communications CoE and working closely with business initiatives, Brand, Risk, Legal, frontline and delivery teams, the role translates communication standards and strategy into delivered outcomes that reduce customer friction, improve comprehension, support frontline readiness and provide clear stakeholder alignment.
The role is accountable for communication programme delivery, prioritisation and portfolio execution.
Role Type: Permanent, Full-time
Role Location: 833 Collins Street, Docklands VIC 3008
Work Hours: 40 hours / week
