Title: Shift Supervisor
Requisition ID: 6392
Location:
Ringwood East, VIC, AU, 3135
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Job Posting Date: 25 Jun 2026
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Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you
Shift Supervisor – Telephone and Online Services
Permanent Full Time | 80 hours per fortnight
Turning Point | Richmond | Close to public transport and shops
Flexible working arrangements | Diverse and engaging opportunities
Eastern Health
Eastern Health is one of Melbourne's largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.
Our Employee Value Proposition is "Being a part of Eastern Health means belonging to a welcoming team of healthcare experts."
This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.
About the role
Turning Point works collaboratively to improve gambling, alcohol and other drug policy and practice, with the aim of maximising the health and wellbeing of people and communities living with and affected by gambling, alcohol and other drug-related harms. We are seeking an experienced shift supervisor who is passionate about leading a team in a growing and innovative environment and committed to delivering high-quality clinical services using a range of telephone and online platforms.
Turning Point's Telephone and Online Services program comprises a network of distance-based clinical services for the general community and health and welfare professionals. This includes programs in problem gambling, alcohol and co-morbidity. Services are delivered on a 24/7 basis from the Telephone and Online Services site.
The Shift Supervisor manages shift operations for Turning Point's 24/7 Telephone and Online Services, ensuring that day-to-day operations are well managed, that all counsellors respond promptly and effectively to incoming contacts, and that outbound calls are delivered to meet service targets.
The Shift Supervisor also holds responsibility for:
Providing clinical supervision, guidance and debriefing for counsellors
Monitoring quality of service delivery and service standards
Contributing to overall process and service improvement
About you
To be successful in this role you will possess:
A degree-level qualification in a relevant health and allied discipline, combined with experience in the alcohol and drug, gambling or related sector
Highly developed communication and interpersonal skills
Proven experience in clinical supervision and debriefing
Proven experience in the coordination of service delivery and managing staff, including reporting on outcomes
Experience in exercising sound judgement and decision-making within a counselling setting in a supervisory capacity, including experience in assessing and managing risk
Demonstrated knowledge and experience in the delivery of contemporary brief interventions in the alcohol, other drug and gambling fields or a related discipline
Experience evaluating service standards and counselling practice, including reviewing policy and procedure documents
Ability to work independently and cooperatively within a leadership team, and to work under pressure while managing competing demands
Commitment to ongoing professional development and learning
Capacity to effectively represent the organisation in internal and external forums
The ability to work as part of a diverse team
This position requires the capacity to work a variety of shifts across a 24/7 roster.
Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the Australian Immunisation Handbook (based on ATAGI advice). Seasonal vaccination against influenza is a mandatory requirement of this role, and an offer is conditional on this being up to date prior to employment.
What we offer
Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!
Mentor and shadowing program
Access to discovery days across our 50 sites
Study and professional development leave
Friendly and supportive teams
Commitment to Diversity, Equity and Inclusion
Fitness Passport for work-life balance
Employee Assistance Program accessible for you and your loved ones
Flexible working hours and excellent entitlements
Salary packaging options and an employee benefits scheme
Access to private health insurance offers
Digital upskilling, such as Excel and Power BI training
Next Steps
Apply online if you feel we are a good match, you have the skills and qualities to make a difference and are eligible to work in Australia.
We review all applications when we receive them and notify unsuccessful candidates. If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.
Good to know:
We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
Advertising may end before the closing date.
We do not accept recruitment agency applications.
If you are a current Eastern Health employee, please ensure you log in with your internal Eastern Health account to apply for this or other roles.
Please click here for
Sebsibe Eliso (Sebo) Services Coordinator, Telephone and Online Services
Contact number: 03 9418 1022
Contact email: [email protected]
Or
Elanor McInerney Admin Assistant – Telephone & Online Services
Contact number: 03 9418 1021
Contact email: [email protected]
Job Posting End Date: 28/06/2026
Need help submitting your application?
Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1) | Medical Workforce Unit on (03) 9895 3469. [TA for Non Medical roles, MWU for Medical roles]
Our Values in Action:
Respect for all | Safe always | Partnering in care | Learning and improving every day
