About Endeavour Tools:
Endeavour Tools is a family-owned company deeply passionate about automotive speciality tools and diagnostic equipment for cars and trucks. Our premium products are distributed through renowned retailers such as Burson, Repco, SuperCheap, and more. Situated in Scoresby, our tight-knit team offers a friendly and positive working environment, complemented by ample parking.
Position Description:
In this role, you will play a key role in ensuring the efficient operation of our sales department. Your responsibilities will encompass managing the end-to-end process for automotive and heavy commercial vehicle diagnostic tool sales, as well as providing exceptional post-sales support and assisting with inbound customer communications.
You will also have the opportunity to engage with key customer accounts and participate in marketing activities.
While prior sales administration experience is not mandatory, a strong interest in the automotive sector is highly valued, and we prioritize candidates with a positive attitude and a keen desire to acquire new skills.
This role would suit sales / marketing graduates, or persons with an existing role in the automotive sector.
Key Responsibilities:
- Diagnostic Tools: Manage the demo process for truck scan tools; liaise with customers for subscription renewals
- Sales Data Management: Maintain and update sales-related databases and records. Prepare sales reports, presentations, and other sales-related documents as needed.
- Sales Support: Provide administrative support to the sales team, including the creation of quotes, invoices, contracts, and handling sales-related documentation and communication. Take responsibility for managing the sales inbox.
- Cross-Functional Collaboration: Collaborate closely with other departments, including Accounting, Sales, and Operations, to ensure a seamless sales process and a positive customer experience.
- Customer Service: Assist in providing top-notch customer service by responding to inquiries, resolving customer concerns, and maintaining positive customer relationships.
- Order Processing: Efficiently process sales orders, ensuring accuracy and timely order fulfillment. Collaborate closely with the sales team to coordinate delivery and resolve order-related issues.
- Process Improvement: Identify and propose process improvements to enhance the efficiency and effectiveness of the sales department.
Qualifications and Skills:
- Positive attitude with exceptional multitasking abilities.
- Efficient and quick in completing work.
- Sociable personality and the ability to work effectively in a team.
- Strong problem-solving skills, quick learner with an inquiring mind.
- Proficiency in Excel.
- Experience in the automotive sector in any capacity (sales, administration, service, maintenance, engineering, etc) preferred – but not essential.
- Legal right to work in Australia.
- Fluent in English (spoken and written).
Salary: Competitive salary range starting at $70,000 per year (plus superannuation).
Work Schedule: Permanent, Full-time, Monday to Friday (generally 8:30 am to 5:00 pm), with no weekend work required.
Work Location: In-person at SCORESBY, VIC 3179. Reliable commuting or relocation to Scoresby area is required.
Pay: $70,000.00 – $90,000.00 per year
Application Question(s):
- Are you comfortable speaking with customers over the phone and email on a daily basis?
- Do you have experience using Microsoft Excel for data entry, reports, or managing information?
Work Location: In person
