Service Delivery Manager – NDIS (Brisbane)
Divine Support Care
Brisbane & Surrounding areas
Part-Time / Full-Time
Divine Support Care is seeking a Service Delivery Manager to oversee participant supports across Brisbane. This role combines service delivery, rostering oversight, and frontline team leadership, ensuring high-quality, compliant service delivery.
About Divine Support Care
At Divine Support Care, we are committed to providing genuine, person-centred support that empowers participants to live with dignity, independence, and purpose. Our work is grounded in compassion, professionalism, and a strong duty of care—supporting individuals not just in their daily needs, but in their overall wellbeing.
About the Role
- Coordinate and implement NDIS-funded supports aligned with participant goals
- Oversee and manage staff rosters to ensure continuity of care and coverage
- Provide day-to-day leadership and guidance to support workers
- Liaise with participants, families, allied health, and external providers
- Manage referrals, service agreements, reviews, and plan utilisation
- Monitor service delivery, identify risks, and escalate concerns appropriately
- Maintain accurate case notes, rostering records, and compliance documentation
Essential Requirements:
- Cert IV or Diploma in Disability, Community Services, Mental Health (or similar)
- Experience leading support workers and managing rosters
- Strong understanding of NDIS legislation and Practice Standards
- NDIS Worker Screening Check
- First Aid & CPR
- Driver’s Licence and reliable vehicle
- Australian work rights
Pay
- Paid in line with the SCHADS Award (QLD)
- Indicative classification: SCHADS Level 3–4, depending on experience
Apply via Indeed
Job Type: Part-time
Pay: From $42.00 per hour
Benefits:
Education:
- Certificate I - IV (Required)
Language:
Licence/Certification:
- Working with Children Check (Required)
- NDIS Worker Orientation Module (Required)
Work Authorisation:
Location:
Work Location: In person
