Senior Program Performance Manager-Loyalty
Lead our Everyday rewards performance intelligence function
Surry hills location with hybrid working (3 days in the office)
Guide Loyalty Investment strategy
We are Woolworths Group. 200,000+ bright minds, passionate hearts and unique perspectives connected by a shared Purpose to create better experiences together for a better tomorrow.’ It’s that Purpose that fuels our ambition to explore new ideas, make brave commitments and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
If you’re excited to turn today’s blue sky thinking into a better tomorrow for future generations, you’ll find yourself supported and enriched in a dynamic, inclusive and empowering workplace that reflects the diverse communities we serve. With a culture of genuine care, a flexible approach to work and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.
Drive Performance Intelligence and transformation: Lead the function assessing member and commercial outcomes to guide high-level strategic decisions.
Embed Data-Driven Culture: Translate complex (member & commercial) data into clear, actionable recommendations for senior executives and delivery teams.
Build Commercial Models: Develop and own financial modeling for new loyalty propositions and business cases.
Optimise Program Design: Evolve offer structures and investments to balance & maximize member engagement and value.
Deliver Commercial Outcomes: Ensure all loyalty initiatives drive bottom-line profitability for Woolworths Group and external partners.
Guide Investment Strategy: Develop framework to assess loyalty investments across core mechanics with assessment on trade offs
Cross-Functional Ownership: Sit within Loyalty and EverydayX to align Everyday Rewards delivery teams with broader business goals.
Maintain Market Leadership: Reinforce Everyday Rewards' brand position as the top loyalty program in the market.
You bring deep expertise in performance reporting, commercial modeling, and business intelligence, with a proven ability to translate complex data into accurate forecasts, ROI models, and actionable executive insights. Highly skilled in automating dynamic dashboards, you simplify data access and enforce rigorous standards to ensure metrics remain consistent and trusted across the organisation. You can demonstrate strong operational discipline: break down core responsibilities into annual and quarterly plans with key deliverables, direct priorities junior team and provide QA, coaching.
Commercial & Strategic Expertise: 8+ years in commercial strategy, including 5+ years leading performance intelligence and commercial modeling within loyalty or consumer sectors.
Advanced Financial Modeling: Proven ability to build complex, P&L-aligned financial models and business cases for new propositions, campaigns, and ROI forecasts.
Transformation Leadership: Proven track record of driving large-scale organizational change with demonstrated business impact.
Executive Influence & Stakeholder Management: Strong written and verbal communicator skilled at building relationships and influencing decisions at the executive level.
Data Mastery & Analytical Rigor: Sharp problem solver with high attention to detail, adept at connecting disparate data streams to overarching business objectives.
Project & Process Leadership: Experienced in managing cross-functional initiatives, establishing new operational processes, and mentoring team members in Agile environments.
Adaptable & Growth-Minded: Comfortable navigating ambiguity with a continuous improvement focus, structured problem-solving approach, and positive mindset.
Relevant Qualifications: Tertiary qualified in business or data analytics, ideally backed by an MBA or postgraduate degree.
A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work.
12 weeks paid parental leave for primary caregivers plus paid superannuation for up to 12 months while the Team Member is on parental leave - eligible from the first day of employment.
A range of programs to help you prioritise and manage your wellbeing, including 24/7 access to the Sonder app. A progressive and competitive leave policy that gives you more space for what matters to you.
As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.
Woolworths Group is an inclusive, team-first company and we value all skills and experiences. If you meet some, but not all of the requirements, we encourage you to submit your application.
