At the heart of local communities, Sheraton brings people together - both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Manager on Duty because together, we are better. Start your career at Sheraton, where you don't just work - you belong.
Position Summary:
- Manage day-to-day operations and ensure the quality and standards of the hotel are met
- Assist guests arriving and departing the hotel through the check in and departure process
- Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
- Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
- Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met focusing on attention to detail
- Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
- Be a confident and welcoming leader, creating a community that empowers your team to grow and reach their potential
- Plan and execute team building activities for your team as together we are better.
- Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
- Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
About You:
- Experience with OPERA property management system or similar
- Relevant experience in a similar managerial role
- Enthusiastic to escalate your career
- Self-motivated, driven and energised in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends!
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
This role is a Full Time based role working 38 hours per week.
Salary for this role is between $75,915-$80,915 depending on experience.
Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
Pay: $75,915.00 – $80,915.00 per year
Work Location: In person
