Dental Receptionist / Dental AssistantBoutique Family Dental Practice | Ivanhoe
Our boutique family dental clinic currently operating as a modern two-chair practice, with exciting plans for future growth.
In February 2025, the clinic was purchased from a long-standing retiring dentist and has since undergone a significant transformation — including renovations, rebranding, implementation of CareStack PMS, and a complete modernisation of systems and patient experience. We are now entering the next phase of growth and are looking for the right person to grow with us.
Our practice is built around caring, patient-focused dentistry. We are not a preferred provider clinic and pride ourselves on delivering a personalised, high-quality experience where patients feel genuinely listened to, respected, and comfortable from the moment they walk through the door.
About the Role
We are seeking a warm, organised, and proactive team member to primarily manage the front desk and overall patient journey, while also being capable of assisting clinically when required.
This role would suit someone who genuinely enjoys connecting with people, takes pride in presentation and service, and wants to contribute to building something long term rather than simply filling a position.
Key Responsibilities
- Managing front desk operations and patient flow
- Delivering exceptional customer service and patient care
- Building strong patient relationships and trust
- Supporting patient retention and rebooking
- Assisting with new patient conversion and enquiries
- Coordinating appointments and communication
- Maintaining a calm, professional, and welcoming environment
- Providing clinical assistance when required
- Supporting the team operationally wherever needed
About You
We are looking for someone who:
- Has previous dental reception and dental assisting experience
- Communicates confidently and warmly
- Has strong emotional intelligence and people skills
- Is highly organised and takes initiative
- Enjoys working in a team-oriented environment
- Is proactive, solutions-focused, and accountable
- Takes pride in cleanliness, presentation, and attention to detail
- Is open to feedback, coaching, and continual growth
- Wants to be part of growing a business and culture long term
Experience with CareStack PMS is advantageous but not essential.
About Our Team & Culture
Our clinic culture is warm, professional, high-standard, and supportive. We care deeply about both patient experience and team culture. While we value accountability and performance, we also believe in fairness, communication, and creating a positive workplace environment.
The principal dentist has worked locally for over 13 years and is known for being caring, experienced, and straightforward in communication. We value honesty, loyalty, effort, and people who genuinely want to grow professionally.
For the right candidate, there is genuine opportunity for increased days and future growth into a senior coordinator or Practice Manager-style role as the clinic expands.
Why Join Us?
- Boutique, modern family practice environment
- Supportive and respectful team culture
- Opportunity to grow with an expanding clinic
- High-quality systems and structured processes
- A workplace focused on patient relationships, not volume dentistry
- Long-term career progression opportunities
If this sounds like the kind of clinic culture and role you’ve been looking for, we would love to hear from you.
Pay: $32.00 – $40.00 per hour
Work Location: In person
