We currently have an opportunity for a Quality Improvement Specialist. Join our Risk and Assurance team and play a key role in supporting the development of a modern, scalable Quality ecosystem across the business unit by combining quality compliance, continuous improvement, and hands-on automation capability. Reporting to Quality Improvement Lead, you'll help deliver high-quality outcomes that support our essential services.
What You’ll Do
This role offers a broad scope, with key responsibilities including:
- Driving practical process improvements across the business, aligned to the Risk and Assurance Strategy and The Downer Standard.
- Transforming manual data collection, reporting, and tracking activities into automated, insight-driven solutions.
- Leveraging tools such as Artificial Intelligence, Power BI, Power Platform, and RPA to enhance performance visibility and operational efficiency.
Supporting the Business Unit in strengthening assurance, compliance, and decision-making through data, automation, and continuous improvement practices.
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What You’ll Bring
- Tertiary qualifications in a relevant discipline (e.g. Bachelors in Quality, Business, Risk Management, Finance, Law, Commerce, or a related field) are required, or equivalent relevant experience.
- Extensive experience in Quality, Continuous Improvement, Operations, or Business Improvement field, with proven track record in process improvement and performance uplift.
- Hands-on experience with implementing technology enabled solutions, including building and use of: Artificial Intelligence, Power BI dashboards; Automated reporting solutions; Workflow or RPA-based improvements.
- Experience working with complex, manual data environments and improving them.
Experience engaging with operational stakeholders to understand business challenges and translate requirements into practical technology-enabled improvements.
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More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.
Why Downer?
At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.
What It Means to Belong at Downer
We’re proud of our high-performance culture and commitment to diversity, offering:
Training and development to support and diversify your career.
With 30% of vacancies filled internally you’ll find real opportunities to advance your career.
Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
Employee Assistance Program: professional support for you and your family when you need it most.
You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.
We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.
We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.
As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.
If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.
