About the Role
We're looking for an experienced and compassionate Frontline Support Specialist to join our Accommodation Services team.
This is a hands-on leadership role where you'll deliver high-quality, person-centred support to people with complex and high-intensity needs while coaching, mentoring and leading frontline teams to deliver outstanding outcomes.
You'll support participants to achieve their individual goals, promote independence, build strong relationships with families and stakeholders, and champion best practice across our services.
What we offer:
-
SCHADS Award Level 3 pay rates from $38.65 – $41.45 per hour
- Salary packaging and meal & entertainment card (eligibility applies)
- Option to purchase additional annual leave (eligibility applies)
- Fitness Passport access for you and your family
- Ongoing training, upskilling, and professional development opportunities
- Annual flu vaccination
Key Responsibilities
-
Deliver person-centred support tailored to each participant's goals and needs.
- Implement support plans, behaviour support strategies and complex care requirements.
- Coach, mentor and support team members, leading by example.
- Promote quality, consistency and best practice across service delivery.
- Build positive relationships with participants, families and multidisciplinary stakeholders.
- Support medication administration, health needs and appointments.
- Respond confidently to behaviours of concern and crisis situations.
- Maintain accurate, timely and NDIS-compliant documentation.
Skills and Experience
Essential
-
Experience supporting people with complex or high-intensity support needs.
- Strong understanding of person-centred practice, active support and positive behaviour support.
- Experience implementing behaviour support plans.
- Demonstrated leadership through coaching, mentoring or supporting colleagues.
- Excellent communication and stakeholder engagement skills.
- Ability to work independently, make sound decisions and lead by example.
- Commitment to continuous learning and professional development.
Desirable
-
Experience contributing to complex care planning or multidisciplinary reviews.
- Knowledge of the NDIS Practice Standards and High Intensity Support Skills Descriptors.
- Previous experience in a senior support or informal leadership role.
About Us:
For over 65 years, Challenge Community Services has been empowering individuals and strengthening communities. We provide disability accommodation, foster care, allied health, and supported employment services – all with a focus on inclusion and respect.
Confidential enquiries can be made by contacting Sarah Hedger
via email [email protected]
Closing Date - 24th July 2026
At Challenge Community Services, we're committed to creating opportunities, strengthening communities and supporting people to live their best lives across regional New South Wales and South East Queensland. Through disability services, foster care, allied health and social enterprise, we help individuals and families achieve meaningful outcomes. Our culture is built on genuine care, mutual respect and a shared belief that working together creates lasting impact.
