Position: Assistant Site Manager/3IC - Retail
Purpose:
The Assistant Site Manager / 3IC, plays a key role in keeping the site running smoothly, safely, and simply—every shift, every day.
This is a hands-on role focused on operational excellence across fuel, convenience, and food, ensuring customers get a fast, fresh, and reliable experience every time they visit.
You’ll support the Site Manager to deliver strong results, step in to supervise the team when needed, and help create a site that feels welcoming, efficient, and easy to enjoy.
Employment Type Full-time (hours may vary based on site requirements, including weekends, evenings, and public holidays)
Reports To: Site Manager
Direct Reports: NA
Indirect Reports
- Customer Service Attendants (shift-based supervision)
- Kitchen / Café Attendants (where applicable)
Businesses Unit: Retail Operations
Location: Site-Based (Australia)
Internal Relationships:
- Site Manager
- Retail Operations Team
- Maintenance Teams
- People (HR) Team
- EHS Team
External Relationships:
- Customers
- Suppliers
- Contractors
Role Corporate Obligations: Compliance with company standards, policies, food safety standards, and Australian regulatory requirements
Job Code/Ref: SO.0000.S3
Key Responsibilities
Area
Site Operations (Core Focus)
- Operate a safe, compliant, and efficiently run site across fuel, convenience, and food offers
- Maintain high standards across shop, forecourt, and food preparation areas
- Ensure stock availability, fresh food quality, accurate pricing, and minimal shrinkage
- Deliver smooth day-to-day operations—simple, consistent, and reliable
Food & Fresh (Where Applicable)
- Prepare and serve fresh, quality food customers can trust
- Follow food safety and hygiene standards every time—no shortcuts
- Manage food displays, rotation, and waste to protect quality and cost
- Support team members to deliver consistent food standards
- Keep things clean, fast, and fresh during busy periods
Customer Experience
- Deliver friendly, fast, and easy service across every interaction
- Set the tone on shift—welcoming, positive, and helpful
- Step in to support peak periods and busy moments
- Handle customer queries and issues with confidence and care
- Help create a site customers want to come back to.
Shift Supervision
- Take responsibility for the site when the Site Manager (or 2IC) is not present
- Provide clear direction to team members during shifts
- Support onboarding and on-the-job training of new team members
- Ensure team members follow processes, safety standards, and expectations
- Take action to address any performance or behavioural concerns by raising in accordance with relevant policies & procedures
- Lead by example—hands-on, visible, and reliable
Commercial & Operational Discipline
- Support sales growth through great availability and execution
- Minimise waste, stock loss, and operational inefficiencies (especially in food)
- Follow roster plans and support efficient labour use on shift
- Complete daily routines, checks, and reporting accurately
- Stay focused on what matters most to run the site well
Health, Safety & Compliance
- Maintain a physical and psychologically safe environment for customers and team members
- Follow safety, fuel handling and environmental safety procedures
- Identify and act on hazards quickly
- Complete required safety checks and tasks accurately
General
- Complete required training (including food safety where applicable)
- Support the wider team and step into different tasks as needed
- Bring energy, ownership, and a positive attitude to every shift
Success Measures
- Smooth and consistent shift operations
- Strong site presentation and cleanliness
- Customer satisfaction and service speed
- Food safety and quality standards
- Reduced stock loss and food waste
- Reliable shift leadership and team support
Person Specification
Skills & Experience
Experience
- Experience in retail, convenience, hospitality, or food service
- Experience working in fast-paced, customer-facing environments
- Previous shift supervision experience preferred.
Skills & Competencies
- Strong operational focus—gets things done efficiently and well
- Comfortable working across multiple tasks and priorities
- Clear communicator who keeps things simple
- Hands-on approach with attention to detail
- Ability to step up and guide others when needed.
Knowledge
- Understanding of retail or food service operations
- Basic knowledge of food safety standards (or willingness to learn)
- Awareness of workplace safety requirements
- Basic cash handling and reporting understanding.
Personal Attributes
- Positive, reliable, and easy to work with
- Enjoys being active and on the go
- Takes pride in a clean, well-run site
- Calm under pressure and solution-focused
- Brings a bit of energy and fun to the day.
Job Sizing Statements
Knowledge & Application
- Has substantial understanding of the job either from experience or a training/certification program and applies knowledge and skills to complete a wide range of tasks.
Complexity & Problem Solving
- Works on assignments that are moderately difficult, guided by defined and documented processes. May be expected to adapt solutions to other problems for related situations. Encounters problems which are varied but generally similar. Requires some fact finding in order to fully understand the issue and consider the most appropriate response.
- Impact varies between immediate and short term (less than one year). Scope of impact typically at the department or team level; wider impact in customer facing roles.
- Financial accountability typically confined to awareness and management of cost in relation to own work.
Collaboration & Interaction
- Normally receives little instruction on daily work, general instructions on newly introduced assignments. Accountable for quality and timeliness of own deliverables.
- May be responsible for up-skilling new team members.
- Conveys and exchanges basic technical or information with colleagues/clients/customers; audience is typically knowledgeable about the subject matter.
