Club Marconi is known as the sports and entertainment hub for the local area in Western Sydney (Bossley Park). The club has over 55,000 members and brings a multitude of cultures together under the one roof. We offer a large gaming installation of around 380 EGMs along with TAB and Keno. We offer an Early Childhood facility as well as our renowned ‘World Gym’ Gymnasium.
At Club Marconi we offer three dining options: The Piazza; Cucina Galileo and the Star Buffet. We also offer a range of sporting facilities including: 5 Soccer fields; 1 Rugby League field: 5 Netball courts; 6 lane Bocce; Snooker and Billiards: Softball training fields; Cricket field; Indoor Cricket nets; Fencing Academy; 5 Tennis courts; and 4 Squash courts. We really are the hub of sport in the community.
We are an employer who is passionate about helping team members grow their careers. We offer ongoing training and the opportunity to achieve recognised training through offering a Certificate III in Hospitality or training in Leadership.
There are so many reasons to be a part of Club Marconi.
We are currently requesting expressions of interest for an enthusiastic Full Time Customer Relations Manager also known as a Duty Manager to lead operations. To succeed in the role, you will need to be customer focused, be observant, and display a genuine willingness to progress within Club Marconi! Must be available to work a rotating 24/7 roster including days, nights, weekends, and public holidays. Current RSA & RCG competency card.
Expectations:
- To work as a valued team member and to assist other team members to provide service excellence to everyone utilizing Club Marconi facilities and operations.
- To assist with the profitable utilisation of employment labour across the Club aligned to financial performance and key performance indicators
- To ensure that work health and safety standards, legislation and regulations are maintained for the benefit of employees, contractors, suppliers, sponsors, members, and guests.
- To provide administrative, operations (resources, suppliers, contractors etc.) and people management support, to achieve desired profit margins.
Must have:
- A minimum of 2 years’ experience in Supervision of staff;
- Demonstrated ability to manage and supervise a staff team;
- Demonstrated ability to multi-task and work in a fast-paced business setting;
- Proven ability to cope with conflict, stress, and crisis situations;
- Effective problem solving and mediation skills;
- Proficiency with office equipment and software;
- Certificate IV in Hospitality Management.
- Confidence with self-motivating and reliable attitude,
- Strong attention to detail and thoroughness when accomplishing tasks,
- Excellent computer skills and accurate report writing (ESSENTIAL),
- Effective communication skills – written, verbal and interpersonal,
- Ability to make decisions and establish priority workloads,
- Outstanding people skills with an extremely strong focus on customer service,
- Ability to demonstrate management qualities in training and motivating a team,
- A can-do attitude with an ability to actively look for solutions to resolve customer complaints,
Be part of a well-organised Club and join a motivated team by sending your application and Resume by clicking the APPLY NOW button below.
Club Marconi are recruiting for this role independently. Please contact the Club for any further enquiries.
