About Us
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.
Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the `Courts Group'.
Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
The Magistrates' Court of Victoria (MCV) has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state. The MCV determines in excess of 200,000 cases per annum at 51 venues, dealing with over 90 percent of all adult cases that come before Victorian courts each year.
MCV aims to be an innovative, accessible and responsive court that provides quality services to the Victorian community.
The ACU forms part of the MCV Service Centre, delivering centralised enquiry and registry services across Victoria. Working closely with Court staff, Corrections Victoria, Youth Justice and Thomas Embling Hospital, the team manages AVL bookings and facilitates effective communication between key stakeholders to support timely access to justice.
Abut the Role
Help keep Victoria's courts connected.
We are seeking a highly organised and proactive Video Conferencing Coordination Officer to join the Audio Visual Link Coordination Unit (ACU) within the MCV Service Centre.
In this critical role, you'll coordinate Audio Visual Link (AVL) hearings for people in Corrections, Youth Justice and Thomas Embling Hospital custody, ensuring court appearances are scheduled efficiently and court operations run smoothly across multiple jurisdictions.
As a Video Conferencing Coordination Officer, you will:
- Coordinate and manage AVL hearings across Victorian Magistrates' Courts.
- Monitor court workloads and optimise AVL scheduling and listing practices.
- Liaise with court staff, Corrections Victoria and external stakeholders to ensure seamless hearing outcomes.
- Manage databases, email requests and scheduling systems with accuracy and attention to detail.
- Troubleshoot and coordinate responses to technical issues impacting AVL hearings.
- Support continuous improvement initiatives, policies and procedures that enhance court operations.
- Maintain accurate records and ensure compliance with privacy, information security and legislative requirements.
The team manages a high volume of AVL bookings each year, requiring the successful applicant to thrive in a busy, fast-paced environment and effectively manage competing priorities.
About You
You are a proactive and detail-oriented professional with strong communication and problem-solving skills. You can build productive relationships, manage competing priorities and remain calm under pressure while delivering high-quality service outcomes. You will bring:
- Strong organisational and coordination skills.
- Excellent written and verbal communication abilities.
- The ability to work collaboratively with internal and external stakeholders.
- Sound judgement and problem-solving capability.
- Strong attention to detail and commitment to accuracy.
- Confidence working with technology and managing operational processes.
Click the `Apply Now' button, ensuring you include the following in your application:
- resume
- a short cover letter
Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.
We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.
We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.
As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.
