Field Service Technician – Printers, Photocopiers & Smart Office Technology
Full-Time | Monday–Friday | Perth Metro + occasional regional support
About the Company
QPC Group is a privately owned Australian office technology company with 18+ years of growth built on exceptional customer service, strong values, and long-term client relationships.
We specialise in:
- Managed Print Services
- Printers & Photocopiers
- 3CX VoIP Phone Systems
- Office Automation
- Video Conferencing & Business Technology
We are known for high standards, fast support, and genuinely caring about our clients.
We are now seeking a Field Service Technician who wants to evolve with the industry.
About the Role
You’ll repair and maintain printers and photocopiers hardware - this will be 60-70% of your role.
But the modern technician must also understand:
- Software
- Drivers
- Networks
- Remote diagnostics
- Automation systems
- Client workflows
- Deployment and setup of connected technology
We’re looking for someone who combines:
Mechanical ability + software ability + initiative + ownership
We want someone who investigates, learns, takes control, and sees the job through to a successful outcome for the client.
Primary Brands We Support
Strong experience in one or more of these is highly regarded:
- Lexmark / Xerox
- HP Inc.
- 3CX Phone Systems
- CommBox or BenQ Interactive Displays
Exposure to any printer/photocopier experience is highly valued.
Key Responsibilities
Field Service & Repairs
- Diagnose and repair printers / photocopiers onsite
- Replace parts and carry out preventative maintenance
- Resolve faults efficiently and professionally
- Manage your run sheet and complete jobs thoroughly
Installations & Deployments
- Deliver and install photocopiers/printers.
- Configure print drivers and scan destinations
- Network connectivity setup
- Ensure smooth handover and client training
Software & Remote Support
- Use remote tools to diagnose and resolve issues
- Work with fleet monitoring platforms
- Configure backend settings and user environments
- Support automation workflows and smarter print systems
3CX Phone Systems
- Learn and become responsible for setup, deployment, configuration and support of 3CX systems
- Assist clients with onboarding and technical support
- Grow into a key technical contact for this area of the business
Interactive Displays & Smart Technology
- Install and support CommBox and BenQ interactive displays
- Assist clients with setup, connectivity and user training
- Support broader office technology solutions as required
Client Ownership
- Take ownership of client issues from start to finish
- Communicate proactively with clients throughout the process
- Find answers and solutions rather than waiting for direction
- Deliver an exceptional service experience
Experience & Qualifications
We are seeking someone with:
- Experience as a printer / photocopier technician or similar field service role
- Strong hands-on repair knowledge of printers / MFDs
- Experience with Lexmark, Xerox, HP or equivalent brands
- Understanding of drivers, print queues, scan setup, and networking basics
- Comfortable using laptops, software tools, portals, and remote support systems
- Strong fault-finding ability across hardware and software
- Excellent communication and customer service skills
- Current driver’s licence
- Reliable, organised, and professional presentation
Highly regarded:
- Managed Print Services experience
- Fleet management / monitoring software experience
- Basic networking knowledge
- Exposure to VoIP systems / 3CX / IT systems
- Interactive display experience
You’ll Succeed in This Role If You:
- Take initiative instead of waiting to be told what to do
- See jobs through to completion and take pride in outcomes
- Love solving problems for clients
- Enjoy both hands-on and software-based technical work
- Stay calm under pressure
- Communicate clearly and professionally
- Have the passion to keep learning and growing
- Want to become more valuable as technology evolves
- Look for smarter ways to improve service and efficiency
We love curious people who ask questions to get answers and results quickly — so they can learn, grow, and move forward with confidence.
What You’ll Get
- Role with autonomy and respect
- Variety across field work, installs, software and new technologies
- Opportunity to lead technical growth into 3CX and automation systems
- Ongoing training and development
- Supportive team environment
- Stable long-term role with a respected WA business
- Company vehicle / tools / phone (if applicable)
- Competitive salary based on experience and capability
Next Steps
If you’re an experienced technician who wants to grow with the times, take ownership, and become a key technical leader — we’d love to hear from you.
Please submit your CV and a short cover letter addressing:
- What specifically attracted you to this opportunity?
- What brands and models have you worked on most?
- Tell us about a time you took initiative to solve a problem rather than waiting for instructions.
- How comfortable are you with software, networking, drivers and remote support?
Immediate start available for the right candidate.
Pay: $30.00 – $40.00 per hour
Expected hours: 40.0 per week
Work Location: In person
