Program Support Officer, Clerk Grade 3/4, SHQ Wollongong
- Provide program support to ensure successful delivery of initiatives in the Community Capability Team
- Work in a volunteer-based agency supporting communities of NSW
- Full time ongoing role
- Location: based in Wollongong
About the opportunity
The Program Support Officer provides critical support to the Community Capability Team in the development, coordination and delivery of community engagement strategies and initiatives. Focused on building resilience to flood, storm and tsunami events, this role works closely with internal stakeholders, volunteers and communities to ensure effective program delivery, strong engagement outcomes, and continuous improvement.
About the NSW SES
Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.
The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.
With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here
About you
To be successful in this role you will:
- Proficient in Microsoft Suite, with strong organisational skills and the ability to maintain shared systems and filing while coordinating multiple daily tasks, combined with experience or knowledge in purchase orders and reconciliation of invoices
- Have a genuine interest in strengthening community resilience, and you approach your work with a practical, problem-solving mindset.
- Have excellent written and verbal communication skills with the ability to build relationships with diverse stakeholders
- Be proactive, adaptable and solutions focused as a collaborative team player with a positive attitude
What we can offer you
- You will enjoy a 35-hour work week, with the potential for flexible work arrangements.
- You can enjoy a hybrid work environment, time in the office and time working from home.
- Attractive salary range of $84,659.00 to $92,701.00 plus 12% superannuation and leave loading + field allowance (if applicable) (find these figures in the salary spreadsheet)
- Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities and you can be an important part of our work.
- We have attractive leave entitlements including parental, sick, flex and recreation leave.
- We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
- Fitness Passport
- LinkedIn Learning
- Member Assist Program for free confidential counselling support
- Flu vaccine program.
You Belong Here
- We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
- We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.
- If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace, If you feel you may require an adjustment during the recruitment process, please contact [email protected] for confidential advice on options.
How to apply
Your application should include as separate attachments:
- A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;
- Responses to each of the targeted questions (maximum of one page per answer); and
- An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role
Targeted Questions
- Provide an example of a time you supported a program or project by preparing written materials (e.g. reports, presentations, or resources). How did you ensure your communication was clear and effective for your audience?
- What interests you about supporting community preparedness and resilience initiatives, particularly in relation to natural hazards (e.g. flood, storm, tsunami)?
Want to know more?
If you want to know more about this opportunity, please contact
[email protected].
The role description is available here.
Talent Pool
A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months in Wollongong. Further information here.
Applications close: Sunday, 21st June 2026 at 11:55 pm
