Lift Off Early Intervention is an NDIS Registered Provider and is seeking an experienced Practice Manager to join our dedicated team in Wiley Park, NSW.
What you'll be doing
Practice Manager responsibilities include:
Clinic Operations Management
* Coordinating and ensuring smooth and professional clinic activities and operations to secure efficiency and compliance to company policies
* Optimising workflows
* Supporting our therapy professionals
* Maintaining a high standard of client care and service
* Ensuring the clinic is compliant with NDIS and health and safety regulations
* Monitoring and maintaining inventory levels of office supplies, equipment and resources.
Team leadership and Staff Management
* Recruiting, training, and managing administrative and support personnel.
* Scheduling staff shifts and ensuring appropriate staffing levels to meet clinic demands.
* Conducting regular performance evaluations and provide support for staff development.
* Onboarding new team members
* Developing Systems Manual
* Training new team members in systems and processes
* Managing therapy teams, admin team and finance team
Financial Management
* Preparing and managing the clinic budget, including expenses, payroll, and billing.
* Overseeing billing processes, insurance, and accounts.
* Monitor clinic financial performance and identify areas for improvement.
Client Experience & Customer Service
* Fostering a welcoming and supportive environment for patients.
* Handling client concerns or complaints with professionalism and resolving issues promptly.
* Working with clinicians to develop and improve client service standards.
Compliance & Quality Assurance
* Ensuring compliance with all relevant NDIS and healthcare regulations and professional standards.
* Maintaining accurate and up-to-date patient records in accordance with privacy laws.
* Implementing quality improvement initiatives to enhance client experiences and operational efficiency.
Strategic Planning & Business Development
* Developing and implementing strategies to improve clinic services
* Liaising with external partners, healthcare providers, and suppliers as necessary.
* Supporting marketing and business development manager efforts to promote clinic services.
Requirements and skills
* Proven experience in the NDIS sector
* Excellent leadership skills
* Excellent verbal and written communication, problem solving and organisational skills
* Strong knowledge of healthcare operations, particularly in an allied health environment.
* Proficiency in practice management software and Microsoft Office Suite
* Familiarity with office management procedures and basic accounting principles
* Ability to manage a team effectively and promote a positive work culture
* Customer service oriented
* Able to complete complex administrative tasks with minimal supervision
* Be thorough and pay attention to detail
* Able to work well independently as collaboratively with others
* Sensitivity and understanding
* Flexible and open to change
Pay: $90,000.00 per year
Experience:
- NDIS: 3 years (Required)
- practice management: 5 years (Required)
Licence/Certification:
- Working with Children Check (Preferred)
- NDIS Workers Screening (Preferred)
- Police Record Check (Required)
Work Authorisation:
Work Location: In person
