o Redact, secure and publish development related data online.
o Manage revenue generation, including value of work assessments, fee invoicing, bonds
and bank guarantees. Identify and follow up outstanding fees and other matters
applicable to the functional area.
o Complete advertisements, reports and returns to internal and external agencies.
o Investigate and issue certificates such as certificates of outstanding notices / Orders,
approvals to operate onsite wastewater systems: Follow up critical business processes
to ensure compliance with relevant Acts / Regulations such as annual fire safety
statements certification.
o Maintain corporate databases; public registers; record customer requests. Identify data
integrity issues and / or gaps; initiate action to address.
o Assist in the production of all documentation, presentations and statistical information
required by the Team, using appropriate software.
o Contribute to external revenue opportunities where appropriate and in the development
of new services and improved processes.
o Participate in the development of e-business opportunities; field technology; marketing
plans and other business related activities as applicable to the functional area.
o Test software upgrades, identify and report on issues, process changes, identify
communication plan requirements.
Teamwork and quality outcomes
o Maintain relationships and workflow between the various teams within the Directorate,
other parts of Council and external parties to ensure that customers are provided with a
seamless service.
o Model and promote excellence in customer service and commitment to a customer
service culture.
o Provide guidance and coaching to staff in the systems and processes of the team
including the use of corporate software and field technology.
o Ensure continuous improvement and best practice within the scope of this position.
o Act in a manner that promotes integrity, ability, judgment and transparency in decisions
and process.
o Maintain Council’s commitment to protecting personal information and ensure
information is handled in line with Council’s Privacy Management plan.
Guiding Principles
We act as one organisation responding to the changing needs of our LGA and
community
