Medical Receptionist – Newman Clinic (1 x FTE, 1 x .5 FTE)
Join Our Team
Puntukurnu Aboriginal Medical Service (PAMS) is seeking a friendly, organised and experienced Receptionist to support the day-to-day operations at our Newman Clinic and to support the practice leadership team. As the first point of contact for clients and visitors, you will play a key role in creating a welcoming and culturally safe environment while providing high-quality administrative support to the clinical team.
Key Responsibilities
- Provide reception and customer service support, including answering calls, making appointments and scheduling services;
- Work well with others in a diverse and demanding health setting;
- Be confident taking messages and talking on the phone to resolve or delegate queries in scope of the position;
- Maintain strict confidentiality when handling a high volume of client information with attention to detail, quality and accuracy;
- Knowledge and experience of Medicare and client registration;
- Coordinate client transport to and from the Newman Clinic to ensure community can access all of PAMS services as they need;
- Schedule external appointments for clients and be confident dealing with hospitals and other services;
- Set up telehealth appointments and presentations with clients;
- Manage email correspondence, document scanning, filing, shredding and data entry to the patient information system – Communicare;
- Support the harmonious operations and structure of the Newman Clinic through PAMS policies and procedures.
About You
To be successful, you will have:
- Previous experience working in Aboriginal health or equivalent community organisation, especially working with the Nyiyaparli (Newman) and Martu (Western Desert) people of the lands we service;
- Previous reception or administration experience;
- Strong communication, customer service, attention to detail and organisational skills;
- The ability to manage competing priorities in a busy and demanding environment;
- Committed to presenting for work, with sound computer skills and task orientated;
- An understanding of Aboriginal and Torres Strait Islander cultures and the ability to communicate respectfully and effectively with Aboriginal and Torres Strait Islander people.
What We Offer
- Salary between $68,304.80 and $81,124.68 per annum plus 12% superannuation
- Salary packaging benefits of up to $15,900 per annum plus entertainment benefits
- Power subsidy in accordance with PAMS policy
- Access to an Employee Assistance Program (EAP)
- Retention incentives in accordance with PAMS policy
About PAMS
PAMS is an board led Aboriginal Community Controlled Health Organization providing holistic primary healthcare services to Newman, Jigalong, Punmu, Parnngurr and Kunawarritji. Our vision is to improve the health and wellbeing of Aboriginal and Torres Strait Islander people through culturally appropriate, community-led healthcare.
Apply Now
To apply, please submit:
- A current resume; and
- A cover letter outlining your suitability for the role.
For further information, please contact the People & Culture Team on (08) 9177 8307 or [email protected].
Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
