Join One of Australia's Most Innovative NDIS Support Coordination Teams
Location: Melbourne (Work From Home) Employment Type: Part Time / Contractor
Our website: https://madetohelp.com.au/
About Made To Help
At Made To Help, our mission is simple: Empower, Support and Coordinate.
Since commencing in the NDIS sector in 2020, we have grown into a leading Registered NDIS Provider specialising in both Support Coordination and Specialist Support Coordination.
Our focus is on delivering personalised, accountable and solution-focused support that helps participants achieve meaningful outcomes and maximise the value of their NDIS plans.
We are passionate about creating positive change for participants, but we're equally passionate about creating an environment where our team members can thrive, grow and develop professionally.
Why Join Made To Help?
Do you want to choose your own hours? Do you want to work from home? Do you want to learn new technologies and cool tools? Do you want Agile on your resume?
This isn't just another Support Coordinator role.
We are building one of the most technologically advanced Support Coordination services in Australia.
Our team benefits from:
✅ Flexible work from home arrangements
✅ The ability to choose working hours that suit your lifestyle
✅ A supportive and collaborative team culture
✅ Professional development
✅ Modern technology that reduces administration and improves efficiency
✅ Exposure to innovative systems, automation and AI technologies
Work Smarter, Not Harder
At Made To Help, we invest heavily in technology so our coordinators can spend more time supporting participants and less time on administration.
Our team has access to:
- A custom-built communication and messaging platform developed specifically for our service
- AI-powered solutions that assist with documentation and compliance processes and even an agent to call participants.
- Advanced workflow automation tools
- Digital systems designed to streamline participant engagement and record keeping
- Agile project management practices and sprint-based work planning that encourage continuous improvement and transparent fast response to risks and incidents.
If you're looking for a great place to work, flexible hours, supportive leadership and industry-leading technology, we'd love to hear from you. We continually invest in tools and processes that help our team work more efficiently, allowing us to deliver better outcomes for participants while reducing administrative burden for our Support Coordinators.
What We're Looking For
Our participants deserve knowledgeable, respectful and capable Support Coordinators who can confidently navigate the NDIS system.
Please only apply if you have a minimum of 12 months' experience working within the NDIS sector.
Success in this role requires:
- Strong communication and relationship-building skills
- High levels of organisation and time management
- Ability to work independently while remaining connected to a team environment
- Sound understanding of NDIS legislation, processes and participant needs
- A proactive, solution-focused approach
Essential Requirements
Applicants must provide evidence of:
- Relevant qualifications in Human Services, Community Services, Disability or related field (Diploma, Degree or equivalent)
- Minimum 12 months proven NDIS experience, specifically in Support Coordination
- Current Driver Licence and reliable vehicle with comprehensive insurance
- NDIS Worker Screening Check
- Current National Police Check
- Working With Children Check
- Current First Aid and CPR certification
- Infection Control training
- Three professional references
What We Offer
- Flexible work arrangements
- Competitive hourly rates based on qualifications and experience
- Professional supervision and mentoring
- Ongoing learning and development opportunities
- Access to innovative systems and technologies
- A collaborative team environment
- The opportunity to be part of a growing and progressive NDIS organisation
If this job sounds like you, and you would like to be part of a leading NDIS provider.
Please submit your full CV by clicking Apply Now or you can reach out to[email protected]using the subject line:Support Coordinators x2 enquiry via EthicalJobs for any questions about this role.
Pay: $45.00 – $55.00 per hour
Work Location: Remote
