Position: IT Support Engineer
Employment Type: Full-Time (38 hours per week)
Employer: Crawford IT
Location: Adelaide, SA (and client sites as required)
Salary: $70,000 – $80,000 per annum plus superannuation
About Us
At Crawford IT, we provide end-to-end IT support services to commercial clients across construction, medical, and other industries, supporting small to medium sized businesses. Most of our valued clients are based in Adelaide, with some located interstate.
We take pride in our integrity, ethics, and long-term relationships, with many clients choosing us for almost two decades. Our business grows organically through referrals, ensuring we work with customers who share our values.
Since its establishment, Crawford IT has continued to grow our technical capabilities to support our clients’ success.
About the Role
We are seeking a skilled and motivated IT Support Engineer to join our Adelaide-based team. You will provide professional IT support both remotely and onsite, working with a portfolio of key customers.
This position reports to the Lead Engineer and requires someone who can work independently, troubleshoot effectively, and deliver excellent customer service. You will have the opportunity to develop your skills, contribute to continuous improvement, and work with a dynamic, supportive team.
Key Responsibilities:
· Provide remote, phone, and onsite support for a portfolio of key clients
· Configure and maintain systems, software, and network devices such as routers and switches, servers, M365 etc.
· Provide technical guidance on IT implementations tailored to meet client business needs.
· Assist in implementing IT strategies, network policies, and disaster recovery plans aligned with client requirements.
· Troubleshoot and maintain environments including:
o Active Directory and Azure AD
o Exchange and Office 365
o Windows Server (2012 - 2025) and Windows Desktop (7–11)
o VMware/HyperV
o Networking fundamentals and VOIP (3CX & Access4)
· Support backup systems (Veeam, Altaro, Acronis) and assist with infrastructure related to storage, VLANs, routing, and firewalls (preferably Cisco).
· Travel to client sites within the Adelaide metropolitan area as required.
Qualifications, Skills, and Experience
Essential:
- Bachelor degree in IT (or related field), or at least 3 years of relevant full-time work experience may substitute for the formal qualification
- Minimum 3 years of IT experience, including at least 1 year in a Level 2 support role.
- Proven experience supporting a range of IT environments, including both customer and internal systems.
- Strong troubleshooting skills and ability to manage escalations independently.
Desirable:
- Certifications such as CCNA, MCSE, or tertiary qualifications in Information Technology.
- Experience deploying systems across VMware, AWS, Microsoft Azure, or InTune.
- Knowledge of SQL database maintenance and general ERP systems.
Culture and Benefits
At Crawford IT, we foster a positive, inclusive, and supportive culture where team members are valued and encouraged to grow. Our clients recognise us for our technical excellence and our ability to remain calm, empathetic, and solutions-focused under pressure.
You will join a highly skilled and collaborative team that enjoys solving challenges, delivering quality results, and building strong client relationships.
Salary: $70,000 – $80,000 per annum plus superannuation
How to Apply
If you’re ready to take the next step in your IT career, please submit your resume and a cover letter detailing your relevant experience and technical skills.
Only shortlisted applicants will be contacted.
Job Types: Full-time, Permanent
Work Location: In person
Job Types: Full-time, Permanent
Pay: $70,000.00 – $80,000.00 per year
Work Location: In person
