MUFG Pension & Market Services is a global business connecting millions of people with their assets – safely, securely, and responsibly. We have over 6500 employees across 4 continents and continue to grow every day.
MUFG Retirement Solutions is the largest business under MUFG Pension and Market Services and we are the leading administrator for super funds in Australia. Many of our clients are household names. We are well positioned within a growing superannuation industry, combining our rich legacy with a fast-paced environment that enables rapid career growth.
We are a diverse team with employees from various cultural and linguistic backgrounds, and we make sure to celebrate the successes of our clients and our people.
The ER Lead provides expert, senior-level advice and leadership across employee relations matters, supporting a fair, compliant, and high-performing workplace at MUFG.
This role is focused on end-to-end ownership of complex employee relations case management, including misconduct, performance, grievances, and sensitive workplace matters. The ER Lead partners closely with senior leaders and People teams to provide pragmatic, commercially sound advice, drive consistent ER practices, and uplift capability across the business.
You will operate with a high degree of autonomy, confidently navigating complex and high-risk matters while influencing decision-making at a senior level.
Key Accountabilities and Main Responsibilities
Strategic Focus
- Contribute to the development and continuous improvement of ER frameworks, policies, and processes, ensuring alignment with MUFG’s risk, compliance, and people strategy
- Identify and analyse ER trends (e.g. grievances, misconduct, performance matters) to provide insights and proactive recommendations to People Leaders
- Support uplift of leadership capability across the organisation in managing ER matters effectively and consistently
Operational Management
- Lead end-to-end management of complex ER cases, including misconduct, performance, grievances, inherent requirements and disciplinary processes
- Conduct workplace investigations, including evidence gathering, interviews, and outcome recommendations
- Provide expert, commercially focused advice to senior leaders on navigating sensitive and high-risk employee matters
- Manage competing priorities across multiple complex cases, ensuring timely, fair, and consistent outcomes
- Partner closely with People Partners to support performance management and behavioural matters across their portfolios
- Ensure all case management is documented in line with governance, risk, and compliance requirements
Stakeholder Engagement & Influence
- Build strong, trusted relationships with senior stakeholders and People teams to influence decision-making and drive best practice ER outcomes
- Provide clear, confident guidance to leaders on navigating complex employee situations, balancing risk, fairness, and commercial outcomes
- Coach and support managers to build confidence and capability in handling ER matters independently over time
Governance & Risk
- Interpret and apply employment legislation, industrial instruments, and internal policies to ensure compliance and minimise organisational risk
- Identify and mitigate ER risks, providing clear recommendations aligned to MUFG’s risk appetite
- Maintain high standards of documentation, consistency, and governance across all ER activities
Experience & Personal Attributes
- Proven experience operating at a senior ER level , managing complex and high-risk employee relations matters end-to-end
- Strong working knowledge of employment law, industrial relations frameworks, and best practice ER approaches
- Demonstrated ability to influence senior stakeholders and provide clear, confident advice in sensitive situations
- Skilled in conducting workplace investigations and navigating complex, ambiguous scenarios
- High level of judgement, resilience, and discretion when managing confidential and high-impact matters
- Strong communication and interpersonal skills, with the ability to challenge and guide leaders effectively
- Commercially minded, with the ability to balance people, risk, and business outcomes
- Strong attention to detail and ability to manage multiple priorities in a fast-paced environment
Experience working within a complex, matrixed or regulated environment is highly regarded
-
Some of our Employment Benefits
- Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
- Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
- Talent Referral Program
- Salary Sacrificing via Superannuation
- Employee Assistance Program
- Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
- Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
Novated Car Leasing
-
Culture at MUFG Pension & Market Services
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
How to apply
Ready to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
Background Checks
Please note that all successful applicants are required to undergo background checks that include Police Checks and Work History Verificatio n.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our People function is dedicated to fostering positive outcomes for our team, clients, and communities. We develop strategic initiatives to make MUFG Pension & Market Services a place where people can belong, thrive, and succeed together. Our services cover engagement and wellbeing, recruitment, HR operations, payroll, health & safety, remuneration and benefits, HR systems and reporting, and business partnering.
We promote an inclusive culture where differences are valued, and we support flexible working. Diversity drives innovation, which in turn drives growth.
Join MUFG Pension & Market Services and help us achieve our full potential. We treat everyone fairly and equitably, regardless of diverse characteristics. Candidates must have the relevant work rights. Successful applicants must complete background screening before employment.
