Employment Type: Temporary Part Time until May 2027
Position Classification: Administration Officer Level 2
Remuneration: $34.93 - $36.09 Per Hour + Super
Hours Per Week: 16
Requisition ID: REQ687519
Location: John Hunter Hospital | Awabakal Country
Closing Date: Monday, 14th September 2026
Join a busy and supportive ward team and play an important role in the delivery of patient care. Are you organised, approachable and someone who enjoys working in a fast-paced healthcare environment? Do you have excellent communication skills and the ability to confidently manage competing priorities?
Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.
About the Role
As the Patient Support Officer, you will be an important part of the ward team and the first point of contact for patients
Working closely with nurses, doctors, allied health professionals and another Administration Assistant, you will provide essential administrative support that helps the ward run smoothly and ensures patients receive a positive experience.
This is a part-time position working Tuesdays and Wednesdays and reports directly to the Administration Manager.
What will you be doing?
Your days will be varied and busy, with responsibilities including:
- Preparing and managing daily reports.
- Filing and maintaining accurate documentation.
- Answering telephone enquiries and directing calls appropriately.
- Greeting and assisting patients
- Ordering stationery and other required supplies.
- Supporting patient admissions and discharges.
- Coordinating patient transport.
- Providing general administrative support to the ward.
- Responding to changing priorities and assisting the wider team as required.
No two days will necessarily be the same, so the ability to stay organised, adaptable and positive is essential.
About You
We are looking for someone with a bright, friendly and positive disposition who enjoys working with people and contributing to a supportive team environment.
You will be someone who can confidently work independently while also knowing when to collaborate with colleagues and ask for assistance.
To be successful in this role, you will demonstrate:
- Excellent organisational and time management skills.
- The ability to prioritise and manage a busy workload.
- Flexibility and adaptability when priorities change.
- Strong communication and interpersonal skills.
- A professional, friendly and approachable manner.
- The ability to work effectively both independently and as part of a multidisciplinary team.
- A willingness to learn new systems and processes.
Healthcare experience and knowledge of hospital systems will be highly regarded; however, training will be provided to support you in developing the skills and knowledge required for the role.
About the Team
This is an excellent opportunity to become part of a busy ward environment where your contribution directly supports patients, families and the healthcare team.
You will work alongside a diverse group of dedicated nurses, doctors, allied health professionals and administration staff, gaining valuable experience in hospital administration and the delivery of patient-centred care.
Support and Training
You will be supported as you settle into the role through one-on-one mentoring and comprehensive training in hospital systems.
Our team understands the importance of providing a supportive environment where new staff can build confidence, ask questions and develop their skills.
Why join Hunter New England Health?
- Be part of one of the largest and most diverse Local Health Districts in NSW
- Influence digital solutions that directly support patient care and clinical outcomes
- Salary packaging options
- Work collaboratively with passionate clinicians and digital health professionals
- Enjoy career development opportunities within NSW Health
- Make a real difference across a large, complex health service
- Fitness Passport for you and your family
Need more information?
For role related queries or questions contact Sonya Benson on
[email protected]
Information for Applicants:
Applicants will be assessed against the essential requirements and selection criteria contained within the position description . For assistance addressing selection criteria
Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health.
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.
Salary Packaging: is beneficial to most Hunter New England Health employees and may increase your take-home pay! Salary package a range of personal expenses including novated motor vehicle leases, relocation expenses, and HECS/HELP debt.
To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.
At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace. Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact [email protected] for confidential support to ensure an equitable, barrier-free application process.
Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses.
An eligibility list will be created for future temporary part time vacancies.
