- Play a key role in supporting the Australian economy.
- Discounted food, travel, entertainment, gym membership, staff parking and, + more.
- Hybrid working environment.
Company
For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.
In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.
In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.
About this Position
We’re seeking a highly commercial Key Account Manager to own and grow a portfolio of multi-site and group customers. This role goes beyond traditional sales, focusing on contract management, pricing, and delivering tailored solutions across complex customer structures to ultimately drive account strategy, sales, profitability, and customer relationships. You’ll work closely with procurement, suppliers, and internal stakeholders to drive growth, manage tenders, and build long-term, value-driven partnerships.
Key Responsibilities
- Own and manage a portfolio of key and multi-site accounts, driving sales growth, contracts, and profitability
- Develop and execute structured account plans, including pricing reviews, rebates, and quarterly business reviews
- Build strong relationships across customer networks, including procurement, chefs, and operational stakeholders
- Contribute to tender processes and negotiate outcomes with both customers and suppliers
- Identify growth opportunities through data analysis, reporting, and market insights
- Maintain disciplined CRM planning, call cycles, and follow-up actions to support account performance
What We’re Looking For
To thrive in this role, you will bring:
- Experience in Key Account Management or corporate/FMCG sales, managing complex or multi-site customers
- Strong food service product knowledge essential (chef background desirable)
- Strong commercial acumen with experience in pricing, contracts, tenders, and margin management
- Excellent stakeholder management and communication skills, with the ability to influence across all levels and compliment the broader team
- Highly organised with strong planning, time management, and attention to detail
- Advanced analytical skills, with confidence working in Excel, PowerPoint, reporting, and customer data
- Self-motivated and resilient, with the ability to manage a high-pressure, fast-paced workload
What PFD is Offering the Successful Candidate
We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking). As part of this position, we are also offering participation in an incentive program.
Culture & Values
- Customer Focus: Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.
- Respect: Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically.
- Passion: Share the passion of making us a successful and dynamic company. Let’s celebrate successes.
- Simplicity: Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.
- Leadership: All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.
How to Apply
If this sounds like your kind of challenge, we’d love to hear from you! Click the apply button and submit your updated resume and a cover letter.
Applications close Monday, 29 June 2026 at 12:00 pm (AEST). Early applications are encouraged, as hiring managers may begin shortlisting candidates before the closing date. Only shortlisted candidates will be contacted. All applications will be treated confidentially.
As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working with Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.
Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.
PFD Food Services is committed to being an Equal Employment Opportunity employer.
