- Permanent position
- $73,324 – $85,003 (Dependant on skills + experience) + 12% Superannuation
- Full time position supporting the community!
About the role
The Community and City Services Division places people, families and communities at the heart of its work, striving to create a liveable, healthy and vibrant Melbourne that meets the needs of a diverse and growing population.
Within this division, the Parking Services branch plays a vital role in ensuring safe, fair and equitable access to kerbside parking across the city. By guiding parking management decisions, enforcing regulations, and overseeing the infringement life cycle, the branch helps keep Melbourne moving efficiently for everyone.
An opportunity now exists for a highly detail-oriented Infringement Review Officer to join this committed team. The role is responsible for carefully reviewing and assessing internal applications for infringement reviews in accordance with legislation, City of Melbourne policies and the Infringement Review Guidelines.
Success in this role requires exceptional attention to detail, the ability to prepare clear, accurate and professional written correspondence, and a commitment to maintaining thorough records while consistently meeting strict statutory and business timeframes. At times, you may also be required to process mail and provide wider administrative support to the team.
Sound knowledge of infringement review processes and a strong understanding of relevant legislation and policy frameworks will be favourably viewed.
A little more about the role
- Deliver fair, consistent and well-reasoned decisions on applications for internal review of infringements, in line with legislation, City of Melbourne policies and Infringement Review Guidelines.
- Provide high-quality, clear and customer-focused written responses and verbal explanations, ensuring all enquiries are resolved professionally and in accordance with the City of Melbourne Customer Service Charter.
- Maintain accurate processing of information, meticulous record keeping and timely management of correspondence to meet strict statutory and business timeframes.
- Actively contribute to continuous improvement initiatives within the team and branch, helping to identify service issues, enhance processes and support collaborative knowledge sharing.
Why join Team Melbourne?
Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.
At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.
We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.
This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.
About you
With excellent written and verbal communication skills, you confidently explain complex decisions and ensure customers feel heard and respected.
You bring commitment to accuracy, attention to detail and continuous improvement, supporting a positive team culture and helping deliver a fairer, more accessible Melbourne for everyone.
What your experience might look like
- Experience preparing clear, high-quality written responses to complex customer correspondence.
- Ability to adapt to a dynamic work environment with a flexible and positive approach to change, learning and development.
- Strong verbal communication skills, including handling complex customer enquiries over the phone.
- Experience resolving customer issues while remaining calm, objective and professional in challenging situations.
- Knowledge of relevant legislative and regulatory frameworks.
- Relevant qualifications, such as a Certificate III in Local Government (Regulatory Services) or Business Administration.
Benefits of working with us
- Attractive remuneration & benefits: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
- Excellent leave entitlements: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
- Career progression: Career development support and opportunities to learn new skills within a creative and exciting environment.
- Work-life balance and hybrid working: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.
How to apply
We'd love to hear how you can make an impact in this role! As part of your application, you will be required to:
- Attach your updated resume
- Include a cover letter (max one page) outlining your relevant experience and why you're a great fit for this role.
Submit your application no later than 11:45pm on Thursday 20 August 2026.
A few important things to note – don’t miss out!
- Applications must be submitted online. Unfortunately, we can’t accept applications via email, so please be sure to apply through the official job link provided.
- Apply early! This role may close sooner than the listed closing date if we find the right candidate — so don’t wait to get your application in.
- We are a child safe organisation. The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and a Working with Children Check.
Need more info?
Refer to the position description below or contact [email protected]
Inclusion matters
We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from all cultural and linguistic backgrounds, people with disabilities, LGBTIQA+ individuals, and people of all ages and faith backgrounds.
We provide reasonable adjustments throughout the recruitment process to support all applicants. If you require any adjustments, please let us know via the application prompts or inform our Careers team if you’re contacted for an interview.
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