Animal Emergency Australia (AEA) is a leader in emergency and critical care veterinary services, delivering high-quality care across a national network of hospitals. We are committed to clinical excellence, innovation, and building environments where our people can perform at their best and grow meaningful careers.
About the Role
As a Senior CCR, you’ll help lead our client care team and support clients during some of the most challenging moments they’ll face with their pets.
You’ll take a hands-on approach to daily operations; ensuring processes run smoothly, guiding the team, and maintaining a calm, empathetic and professional front of house. This is a varied role that blends leadership, administration, and client communication in a fast-paced 24/7 environment.
What You’ll Be Doing
- Supporting and mentoring our client care team.
- Providing professional and empathetic communication to clients both in person and over the phone.
- Overseeing administrative tasks including payments, invoicing, and follow-ups.
- Maintaining compliance with hospital systems, software and procedures.
- Working closely with the veterinary and nursing teams to support quality patient care.
- Variety of shifts – days, nights, weekends, public holidays.
What We’re Looking For:
- 5+ years’ experience in administration, client care, or a similar role.
- High emotional intelligence and resilience.
- A calm, professional, and empathetic approach when supporting clients and colleagues.
- Strong communication skills, with a proven ability to work effectively in a team-based environment.
- A keen eye for detail and the ability to proactively identify and solve problems.
- A growth mindset, with a genuine desire to learn, develop, and continuously improve.
- Experience in a veterinary clinic or fast-paced medical environment is highly regarded.
Why AES
- Permanent Part-Time | 60 hours per fortnight
- Starting rate $32.41/hr plus super, plus penalty rates
- Supportive, close-knit team culture
- Develop your career with training and professional development
- 100% employee‑owned 24/7 ECC hospital
- Trusted reputation, 4.8/5-star Google rating from +1000 reviews
Submit your CV via the apply link. Applications will be reviewed as received, so we encourage early applications.
For queries, please contact Mitchell Merritt at [email protected]
