We are seeking an experienced Interaction Designer (UX/UI Designer) to support the design and delivery of user-centric, data-driven digital solutions.
Working within a multidisciplinary team, the Interaction Designer will apply human-centred design (HCD) practices to research, design, prototype and validate user interfaces. The role focuses on ensuring that systems are usable, accessible, and aligned with business and operational needs, while meeting Whole-of-Government (WoG) digital standards.
User Research & Discovery
-
Plan, conduct and facilitate user research activities, including interviews, observation, co-design workshops, and usability testing
-
Engage with internal and external stakeholders to understand user needs, behaviours and pain points
Research Synthesis & Insights
-
Translate research findings into actionable insights through artefacts such as personas, empathy maps, and insight reports
-
Present findings to delivery teams and executive stakeholders
Journey Mapping & Experience Design
-
Develop current-state and future-state journey maps, process flows and data flows
-
Visualise end-to-end user experiences across systems and services
Design & Prototyping
-
Create wireframes, interaction flows, and prototypes to communicate design solutions
-
Conduct iterative design cycles, validating concepts with users before development
Collaboration & Delivery Support
-
Work closely with business analysts, SMEs, architects and delivery teams to translate user needs into requirements, epics and features
-
Ensure alignment between user experience design, business processes and technical solutions
Usability & Accessibility Evaluation
-
Conduct usability testing and accessibility assessments
-
Identify design issues and recommend improvements through iterative design approaches
Standards & Governance
Outcomes & Performance Measurement
-
Contribute to identifying measurable business and user outcomes
-
Link design decisions to benefits realisation and performance indicators
Data & Information Handling
-
Adhere to data classification, privacy and security requirements in all research and design activities
