Senior Programs Officer
Clerk Grade: 9/10
Annual Salary Range: $129,464 - $142,665 plus superannuation
Employment Type: Ongoing, Full-time
Location: Sydney CBD – close to Museum Station (hybrid). You’ll be office-based a minimum of 5 days per fortnight for full-time roles (pro-rata for part-time), with the remaining days worked flexibly as agreed.
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IRO Engagement and Resolution
Drive programs that improve outcomes for injured people across NSW
Grade 9/10 | Independent Review Office (IRO) | Engagement and Resolution
Are you a skilled program or project professional who wants to make a genuine impact in people’s lives?
At the Independent Review Office (IRO), you’ll help deliver programs that improve how injured people access and experience support within the NSW workers compensation and CTP schemes.
This role is ideal for someone who thrives in a complex, purpose-driven environment and is motivated by public sector values of integrity, trust, service and accountability.
About the role
As a Senior Program Officer, you will manage a portfolio of projects that deliver real improvements to services, processes and outcomes for injured people.
You’ll work across a diverse range of initiatives bringing structure, insight and leadership to ensure programs are delivered on time, on budget and with impact.
You will manage and monitor a portfolio of projects, ensuring integration and alignment with organisational objectives and optimising outcomes.
What you’ll do
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Lead and coordinate multiple projects and program initiatives
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Identify interdependencies, risks and opportunities across programs
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Ensure strong governance, reporting and quality assurance
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Build trusted relationships with internal teams and external stakeholders
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Use data and insights to inform decision-making and track performance
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Contribute to continuous improvement and better service delivery across the schemes
The role includes managing project governance, risks, stakeholder engagement and continuous improvement initiatives.
About you
You bring:
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Experience delivering programs or projects in complex environments
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Ideally, knowledge of workers compensation, insurance or human services systems
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Strong analytical, communication and stakeholder engagement skills
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A commitment to public sector values and ethical decision-making
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The ability to balance multiple priorities in a fast-moving environment
❤️Why join us?
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Be part of a purpose-led organisation improving outcomes for injured workers and road users
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Work in a culture that values integrity, trust and accountability
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Influence programs that drive system-wide improvements
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Collaborate with passionate people committed to service excellence
How to apply
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Review the role description
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Submit your application via the job listing, including your resume and a brief cover letter outlining your relevant experience and why you’re interested in the IRO.
Candidates invited to interview will be required to complete additional assessments
Salary Grade 9/10, with the base salary for this role starting at $129464 base plus superannuation
For enquiries relating to recruitment please contact Meg Rapley via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Friday 26 June 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
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