The Senior Commercial Administrator provides high-level commercial and administrative support to the Commercial team, ensuring the effective management of customer contracts, pricing, commercial reporting, tender submissions and customer governance processes.
The role is responsible for maintaining commercial documentation, coordinating contract administration, supporting new business opportunities, monitoring commercial performance, and ensuring accurate and timely delivery of key commercial activities. The position plays a critical role in supporting revenue growth, customer retention and compliance across all dnata Airport Services business units.
Key Responsibilities:
Commercial Administration
Manage the administration of all customer contracts, ensuring documentation is current, accurate and securely maintained.
Maintain the commercial contract register, including contract terms, pricing schedules, renewal dates and key obligations.
Track contract milestones, expiry dates, CPI adjustments and review periods.
Coordinate execution and filing of agreements, amendments and variations.
Support contract governance processes across the business.
Pricing & Financial Support
Assist in preparing pricing models and commercial proposals.
Coordinate annual CPI reviews and customer pricing adjustments.
Prepare customer quotations and pricing schedules.
Maintain commercial pricing databases.
Support revenue analysis and commercial reporting.
Assist Finance with customer invoicing queries relating to contractual pricing.
Tender & Proposal Management
Coordinate end-to-end tender administration.
Prepare submission documents and ensure compliance with tender requirements.
Maintain a library of company capability statements, templates and supporting documentation.
Coordinate internal stakeholder inputs for proposals.
Track tender opportunities and submission deadlines.
Customer & Commercial Reporting
Prepare monthly customer performance reports.
Produce commercial dashboards and KPI reporting.
Support customer business reviews and governance meetings.
Prepare presentation material for executive and customer meetings.
Monitor contract performance against agreed commercial commitments.
Stakeholder Coordination
Liaise with operational teams to gather information supporting commercial activities.
Work closely with Finance, Legal, Procurement and Operations.
Coordinate customer requests relating to commercial matters.
Support implementation of new customer contracts and service variations.
Business Improvement
Identify opportunities to improve commercial processes and systems.
Develop standard operating procedures for commercial administration.
Improve document control and contract management practices.
Support implementation of new commercial systems and reporting tools.
Skills & Experience
Essential:
Minimum 3 years’ experience in a commercial administration, contracts or business support role.
Strong contract administration experience.
Excellent organisational and project coordination skills.
Advanced Microsoft Excel, Word and PowerPoint skills.
Strong analytical and financial literacy.
Exceptional written and verbal communication.
Ability to manage multiple priorities and deadlines.
High attention to detail and accuracy.
Desirable:
Experience within aviation, airport services or logistics.
Experience preparing tender submissions.
Knowledge of commercial contracts and pricing methodologies.
Experience with ERP or contract management systems.
Understanding of financial reporting and budgeting.
Working Relationships
If you are looking for a dynamic role with great exposure to the business and customers then apply today!
