Storage Consultant — Storage Plus RoseberyFull-Time | Rosebery, NSW | $66,000 + Super
StoragePlus is growing across Sydney and Melbourne, and we're looking for a Storage Consultant to take ownership of the customer experience at our Main facility located in Rosebery, covering both our self-storage units and MegaBox, our mobile storage offering. While you will be based at Rosebery day to day, and you'll have the opportunity to also move between our other Sydney sites (Alexandria, Mascot, and Kingsgrove) as needed, so a car licence and your own transport are essential.
You'll be working across all parts of the business. Some days you're helping a customer choose the right self-storage or warehouse unit on the spot. Other days you're talking someone through a MegaBox booking, coordinating pickup and delivery timing, while liaising with our removalist partners to make sure everything runs smoothly. Other tasks will include managing an existing customer base, making sure payments are made on time and checking on their needs, together with pitching in on admin and day to day site operations.
What the role covers:
· Advising customers on both warehouse, self-storage and MegaBox mobile storage offerings, matching them to the right solution
· Coordinating MegaBox logistics, pickup and delivery timing, and liaising with removalists to keep things running smoothly
· Managing the enquiry pipeline from first contact through to move in
· Owning relationships with existing tenants, renewals, upgrades, resolving issues before they become complaints
· Supporting site operations and admin
· Working across Alexandria, Mascot, and Kingsgrove when needed
What you'll bring:
· At least 12 months in a customer facing role (retail, hospitality, or similar), ideally with some exposure to sales or upselling
· A car licence and access to your own vehicle
· Availability to work Tuesday – Saturday.
· Comfortable managing a few moving parts at once, this role involves logistics coordination as well as customer service
· Confidence dealing with people directly, including the harder conversations
· Good judgement and the ability to manage your own workload without close supervision
· Sales and self storage experience would also be welcome
· A Police Clearance Check upon request
What you get:
· $66,000 + super
· Flexibility with hours from time to time when things allow
· Team lunches and social events through the year
· Training courses covered where it's a good fit for you and the business
· Decent work life balance, this isn't a role that eats your evenings and weekends
· A team that knows the business well and will actually back you
· Genuine progression as StoragePlus expands across Sydney and Melbourne
To apply:
Send your resume and a short cover letter. In the cover letter, tell us about a time you turned a customer's "no" into a "yes." Keep it general, no customer names or identifying details please. Applications without this won't be considered. Please apply via Indeed.
Pay: $64,000.00 – $66,000.00 per year
Benefits:
- Employee discount
- Professional development assistance
Application Question(s):
- Are you Australian citizen or PR holder?
Experience:
- Customer service: 1 year (Preferred)
- Self-Storage: 1 year (Preferred)
Work Authorisation:
Work Location: In person
