Teleperformance Australia is a Global leader in outsourced customer service and call center operations. A Technical Support Representative (TSR) at Teleperformance helps customers solve technical problems related to internet services, devices, software, accounts, or applications.
Main duties:
Answer customer calls, chats, or emails about technical issues
Troubleshoot internet, phone, computer, or software problems
Guide customers step-by-step to fix issues
Reset accounts, passwords, or system settings when needed
Escalate complex problems to higher technical teams
Record customer concerns and solutions in company systems
Maintain good customer service and technical support quality
Meet performance targets such as response time and customer satisfaction
These responsibilities are common in Teleperformance technical support accounts.
Skills Required:
Good English communication skills
Basic computer and troubleshooting knowledge
Patience and problem-solving ability
Ability to multitask in a fast-paced environment
Customer service skills
Pay: From $7,000.00 per month
Benefits:
- Health insurance
- Life insurance
Work Location: In person
