Made for Moments? So are we.
At dusk, we’re here for all of life’s moments. The big, bold, heart-thumping ones. The quiet, cosy, just-passing-through ones. The ones you planned for months.
And the ones that just… happened.
We’re an Australian and New Zealand specialty retailer, known for creating premium home fragrance products designed in-house and exclusive to us. With around 150 stores and a growing online presence, we’ve built a leading omni-channel business grounded in quality, accessibility, and experience.
As we continue to grow, we’re looking for people who think differently, move with intention, and care about the impact they make. People who collaborate, take ownership, and aren’t afraid to challenge how things are done.
At dusk, we’re all about creating moments that feel warm, inspiring and memorable — and our stores bring that experience to life every single day.
We’re looking for a commercially minded and creatively driven Visual Merchandiser to join our Retail team. This role is responsible for elevating the in-store experience across our network by bringing the dusk brand vision to life through exceptional visual execution, strong collaboration and inspiring leadership.
Working closely with Retail Leaders, Store Teams and Support Office functions, you’ll drive visual standards, support sales growth and help create beautiful, customer-first store environments that feel unmistakably dusk.
What You’ll Be Doing
Bringing the dusk Brand to Life
- Execute seasonal campaigns, new collections and store setups to a high visual standard across the business.
- Ensure stores consistently deliver a commercially strong and visually inspiring customer experience.
- Identify opportunities to improve layouts, merchandising flow and product storytelling.
- Partner with Retail teams to drive sales through commercial visual decisions and strong in-store execution.
- Support new store openings and key retail initiatives alongside cross-functional teams.
- Maintain strong visual standards across all stores, including signage, graphics and merchandising presentation.
Coaching & Developing Teams
- Train, coach and inspire store teams to confidently deliver dusk visual standards.
- Build strong relationships with Store Managers, Area Managers and Retail Leaders.
- Lead with energy, collaboration and a hands-on approach to supporting teams in store.
- Create clear and consistent VM communication across the business.
- Encourage innovation and continuous improvement in visual execution and customer experience.
Commercial & Operational Focus
- Use reporting, store insights and commercial observations to identify opportunities and improve results.
- Support stores in driving sales, productivity and profit outcomes through strong VM practices.
- Effectively plan store visits and manage priorities across a fast-paced retail environment.
- Ensure operational standards and VM processes are consistently executed.
About You
You’re someone who combines creativity with commercial thinking. You love retail, understand customer behaviour and know how impactful visual merchandising can be in creating an exceptional store experience.
You’ll also bring:
- Strong visual merchandising experience within a multi-site retail environment.
- A natural ability to coach, develop and motivate teams.
- Excellent communication and relationship-building skills.
- Strong organisational and time management capability.
- A proactive, hands-on approach with the ability to adapt quickly.
- A passion for delivering a premium customer experience through visual storytelling.
Why dusk?
At dusk, we’re passionate about creating more than beautiful products — we create experiences, moments and spaces people love coming back to.
You’ll join a supportive, fast-moving and collaborative business where ideas are encouraged, creativity is celebrated and your impact can truly be seen in stores across the country. Not to mention generous discounts, EAP, personal development and more !
