Job description
Agency Department of Health Work unit Primary Health Care Urban
Job title Customer Service Officer Designation Administrative Officer 3
Job type Full Time Duration Fixed up to 12 months
Salary $70,839 - $76,115 Location Darwin
Position number 2355 RTF 355721 Closing 17/09/2026
Contact officer Michelle Krake on 08 8922 7301 or [email protected]
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=355721
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.
Primary objective
Provide contemporary and best practice customer service to Community Care Centre clients and clinical staff, including administration
and site management of three Primary Health Care Clinics.
Key duties and responsibilities
1. Provide quality face-to-face, telephone and front counter customer service to all clients wishing to access services through the
Community Care Centres.
2. Under the direction of Centre Management provide maintenance of electronic data, administrative support such as vehicle and key
maintenance, record management functions including compiling, filing and preparation for disposal of client files in accordance with
the Information Act and Records Standards and administering appointment diaries for clinics.
3. Provide Customer Service functions to ensure the provision of a high quality, client focused, culturally appropriate, consistent and
efficient frontline service.
4. Liaise with other agency staff to facilitate Urgent Minor Repairs and Repairs and Maintenance as and when required.
5. Follow defined service quality standards, work health safety policies and procedures relating to the work being undertaken in order
to ensure high quality, safe services and workplaces.
Selection criteria
Essential
1. Experience in providing administrative and front counter customer service duties within a multidisciplinary team, preferably in a health
environment.
2. Demonstrated ability to deliver high-quality customer service including good level of written and verbal communication skills.
3. Demonstrated ability to interact effectively and confidently with people from diverse cultural backgrounds, clinical staff, contractors
and other NTG agency staff.
4. Demonstrated experience in using computers systems, word processing, database applications and Records Management Systems.
5. Understanding of and ability to apply confidentially, quality and privacy policy and guidelines.
6. Ability to organise and prioritise tasks in a busy office setting to meet workplace priorities and achieve results that meet required
work standards and NT Health Strategic and Business Plans.
Desirable
1. Certificate III in Business and/or record keeping.
Further Information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and
criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For
immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with blood or
body substances), check with contact person for requirements.
