Vehicle Rent-to-Own Administration Officer
Shad Group is an Australian vehicle rental and Rent-to-Own business. Due to continued growth, we are seeking a mature, organised and detail-oriented Rent-to-Own Administration Officer to join our office team.
About the Role:
This is a full-time, office-based administration position supporting our Rent-to-Own department.
The role primarily involves preparing and managing customer documentation, maintaining accurate records, updating CRM systems and spreadsheets, assisting customers with contract signing, and ensuring all Rent-to-Own procedures and documentation requirements are completed correctly.
The successful candidate must be confident working with contracts, customer information and internal systems while maintaining a high level of accuracy, confidentiality and professionalism.
Key Responsibilities
- Prepare, review and organise Rent-to-Own contracts, customer documents and supporting records.
- Assist customers during contract signing and clearly explain the required documentation and administrative process.
- Verify identification, licences, application details and other required documents before completing customer files.
- Enter, update and maintain accurate customer and vehicle information in CRM systems, databases and Excel spreadsheets.
- Monitor customer files and follow up on missing, expired or incomplete documentation.
- Maintain properly organised digital and physical records in accordance with company procedures.
- Assist with customer onboarding, vehicle allocation, handover documentation and vehicle photographs.
- Prepare internal reports, forms, correspondence and administrative documentation for the Rent-to-Own team.
- Ensure all established company procedures, checklists, protocols and documentation requirements are followed.
- Provide general administrative and operational support to the Rent-to-Own office team and management.
Skills and Experience
- A minimum of two years’ experience in an administration, documentation or records-management role.
- Previous experience preparing or handling contracts, applications, customer files or formal business documentation.
- Strong Microsoft Excel and Microsoft Word skills.
- Experience using CRM systems, databases and electronic document-management platforms.
- Excellent data-entry skills with strong accuracy and attention to detail.
- Strong organisational skills and the ability to manage multiple customer files and deadlines.
- A mature, reliable and responsible approach to work.
- Professional written and verbal communication skills.
- Ability to confidently assist customers with documentation and contract-signing procedures.
- Ability to follow detailed procedures, maintain confidentiality and work effectively within a team environment.
Experience in vehicle rentals, automotive administration, finance, insurance, legal administration, lending or another contract-based business will be highly regarded.
Employment Requirements
- Full-time position.
- Office-based role.
- Work location: In person.
- Applicants must have full working rights in Australia.
- A minimum of two years’ relevant administration experience is required.
How to Apply
Please apply through Indeed or email your resume to [email protected].
Your application should clearly outline your experience with documentation, contracts, Excel spreadsheets, CRM systems, customer records and administrative procedures.
Only shortlisted applicants will be contacted.
Pay: $70,000.00 per year
Benefits:
Ability to commute/relocate:
- Granville NSW 2142: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Desktop administration: 1 year (Preferred)
Work Authorisation:
Work Location: In person
