At Ambulance Victoria (AV) we are proud to share our commitment to saving and improving lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.
We are seeking an Improvement Specialist to lead the planning and delivery of key programs with a focus on building team capability in continuous improvement, supporting local initiatives, and helping new ideas become part of day-to-day operations for our Specialist Operations and Coordination division. The division is responsible for delivering and coordinating care through AV's communications centres, secondary triage services, rostering, emergency management, aeromedical, stroke telemedicine and critical care retrieval teams.
This is a full-time, permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Burwood East in line with our hybrid working model.
About the role
Reporting to the Operational Communications Advisor responsibilities of this position include but not limited to:
- Design and deliver best practice program and project management tools, methodologies, and governance arrangements to build improvement and innovation capability across the division
- Manage divisional projects using best practices to ensure quality, timely delivery, and successful integration into operational practices
- Develop systems and processes to monitor the effectiveness of improvement initiatives after implementation, providing reports and recommendations as required to support continual improvement
- Support business plan development to meet strategic objectives
- Support the divisional leadership team to prioritise and sequence the delivery of workplan items and project deliverables
About you
To be considered for this role, candidates should have a completion of a postgraduate degree or relevant industry certification in improvement science or project management (or progress toward) with high level relevant experience, or an equivalent combination of training and sound experience.
Other requirements include but not limited to:
- Demonstrated experience in developing and implementing complex projects across multiple initiatives and a broad change agenda, impacting critical business processes and systems
- Demonstrated experience coaching and building capability in project management or improvement science
- High level interpersonal, influencing and communication skills including the ability to prepare high quality reports and documents for a variety of audiences
- Advanced planning and organisational skills to establish the priority and scheduling of work tasks for self and others and operate effectively in a high workload environment
Working at Ambulance Victoria
As a valued member of AV, you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.
We believe our people are our greatest resource and the sustainability of our workforce depends on how well we use our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!
Important information
By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.
Successful applicants will need to be willing to complete pre-employment screening including references, misconduct, and Police Checks.
This position is classified AV5 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2025. The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.
How to apply
Your application is an integral part of the selection process and should include:
- Cover letter outlining your experience and interest in the position
- Current resume
As part of submitting your application you will be asked to respond to the following questions (answers are limited to 500 words for each):
- Can you share your experience managing complex improvement activities or major changes affecting important frontline service delivery?
- How do you support other team members to apply project management or continuous improvement principles to solve business problems or address inefficiencies?
- How do you use your interpersonal and influencing skills to engage others and gain support for process improvement initiatives, especially when adapting your approach for different people or situations?
Please note: A separate document responding to the key selection criteria is not required.
Applications must be submitted by 11.59pm AEST on Thursday 20 August 2026. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.
For further information, please refer to `Applying for a position with Ambulance Victoria `. For any further queries please contact recruitment via [email protected] or 03 9840 3653.
At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at [email protected] and a member of our Recruitment & Selection team will be in touch.
