We are seeking a Customer Service Manager to join our Sydney Team. This is a high-impact leadership role responsible for leading segmented vertical team, driving the customer service process transformation and ongoing evolution of the Customer Service function. The role focuses on modernizing legacy processes, improving operational efficiency, and embedding a culture of continuous improvement aligned with HL Strategy 2030 and the Quality Promise framework. The ideal candidate will bring strong shipping and logistics domain expertise, advanced analytical capability, and a Lean Six Sigma mindset to deliver measurable improvements in service quality and cost-effectiveness, while maintaining a strong & consistent focus on customer experience.
Food, machinery or T-shirts: Hapag-Lloyd moves goods around the globe with over 305 container ships. We connect more than 600 ports on all continents and are one of the largest liner shipping companies. More than 17,400 employees work on board, ashore or in one of our 400 offices.
Together, we transport around 12.5 million containers per year. Our corporate values "We care. We move. We deliver" serve as coordinates on our way. They guide our collaboration with each other as colleagues and with our customers to achieve the best possible quality. In the long run, we are committed to climate and environmental protection as well as human rights and many other social issues.
Perks and Benefits include:
- Fulfilling career with a supportive team
- Continuous development opportunities
- Collaborative work environment
- Hybrid work arrangements
- Monthly celebrations
