About the role:
As a Team Leader, you will contribute to the delivery of customer focussed Payroll service to customers of Queensland Health through payroll and related administrative processes and systems.
Your key responsibilities include:
Participate in client engagement meetings and maintain regular communications with Line Managers, Workplace Health and Safety, QSuper and Workcover QLD to provide advice concerning payroll timeframes, processes and requirements relating to Qld Health Workcover and Income protection forms and roster submission timelines.
Allocate work as required to meet payroll processing requirements and timeframes to ensure accurate and timely payroll delivery outcomes.
Manage expectations and deliver services against the defined Payroll Service Catalogue and Support Service Agreements.
Monitor and manage the performance and processing outputs of client service officers within the team to ensure timely and accurate delivery of payroll to clients.
Role fit:
The ideal candidate for this role will demonstrate proven leadership in managing day-to-day team operations while delivering high-quality, customer-focused service in a large and diverse environment. You will bring the capability to lead and contribute to continuous improvement initiatives, applying quality-driven strategies to enhance team performance. The ideal candidate will possess high-level expertise in Payroll Services, including the ability to provide accurate, legislation-aligned advice on WorkCover, Income Protection and broader industrial entitlements. Exceptional communication skills are essential, with the ability to build and maintain effective relationships with stakeholders at all levels, particularly within a context of organisational change.
Why work for us:
Competivie salaries
17.5% leave loading
Career development opportunities
Employee wellbeing programs
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.
Ready to apply?
Please see attached role description for application requirements.This work is licensed under a Creative Commons Attribution 3.0 Australia License.
